Customer Ratings & Reviews

Great for keeping your products covered would highly recommend for peace of mind.

This is a great (refundable) option if you want protection. Bought it for my last TV and when we relocated and left the TV behind, Best Buy prorated my refund and I got a good chunk of change back, so my warranty fee wasn't wasted on something I no longer owned! Great way to go for peace of mind protection.

I experienced a few issues with my five year old 4K LG, and Geek Squad personnel were very diligent about resolving them. The pleasant experience with Geek Squad personnel made the five year Protection Plan on my Sony XR65A95K an easy decision.

Always great to have some protection and help in case anythign happens. Geek Squad are a massive help.

They did a great job mounting our tv , straight and level

Great service when you need it. Arrived on time and did great work.

I would always recommend geek squad protection its the best they always take care of me good value

Have used it in the past and very happy with the service.

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

I had a five-year plan on my previous TV which went up unexpectedly. It took a couple weeks to have the TV looked at but they found it done. When they issued the replacement they gave me full value towards the new one. I actually upgraded my TV from the 50 inch switch died to a new 55 inch same brand for about 30 bucks!

Excellent! Good Service and nice atención for the empleados. I like Best Buy. Is the BEST

If you buy electronics that are more than 1000 dollars, you should have this protection. I have used it twice and it was easy to get a replacement both times. Figure after a year, the television you had will be outdated and if something happens, you will get something that is comparable.

They need no staff to assist customers more faster

Don't think I'll need it but bought it anyways just in case

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

That was great and I love the way they treated customers

The agents took care of my apple care replacement thanks