Customer Ratings & Reviews

Very low price for the years of service protection ever

My last tv screen went black and I thought I was doomed. Here goes another $1000 on a tv. When it wasn’t even that old! But I have to thank my past self for buying geek squad. They were able to order parts and have them shipped. We were serviced during the pandemic and they took all the precautions! Ultimately my TV wasn’t salvageable so I was given a credit toward my next purchase! High recommend to everyone.

Excellent professional and polite would definitely do this again.

It's great to know that I have a service plan in case something goes wrong.

The agents are super friendly and was very informative about my purchase.

Geek squad protection is the one reason I will always buy my electronics from Best Buy.

I usually never buy a service plan but I did with the purchase of my new television. It's for "just in case". Hopefully I will never need to use it and if I do it was worth the price!

Amazing service. Timely, professional and took great care of the surroundings.

I’ll never not use this service after having an issue with the TV. Take it back no questions asked

Good for the value, feels good to know that the Geek Squad has my back

The 5 year geek squad warranty is excellent. If they can’t fix the TV they will replace it. The geek squad comes to your residence they are very polite, professional and prompt with time.

I always buy a warranty with electronic to avoid headaches on breakdowns.

Bought a new 75"tv and thought it would be in my best interest to get.

This was not a bad value for protecting your investment.

Never an issue is I need to return anything. No questions asked!

great peace of mind, and hassle free, can even transfer to another person

This is the second time I’ve purchased the extra coverage. It’s well worth it! My last TV quit working and it was a very simple process to get it exchanged. I received back my purchase price as a store credit to use on my new (better) TV.

Best custom service, I love buying my home electronics from this store

I had Alex Snow , a Geek Squad member , to repair my Toshiba 43" 4K Chromecast tv , under manufacturer warranty. Alex was pleasant and extremely helpful. After ordering the part to repair my tv and scheduling a return visit , we found out 2 weeks later that the part was back ordered by 2 months. Alex was instrumental in getting me a replacement tv without any inconvenience. For this , I purchased the Geek Squad extended service plan and just wanted to say thank you again Snow , great service was appreciated.

Whenever you buy something from Best Buy’s and are offered a warranty get it. Best Buy’s has the best hassle free warranty service you just have to know how to describe your problem, when my sister tv was messing up she got it checked out 3 times until I told her to explain to them that the tv goes blank after hours of use. Come to find out the motherboard on the tv was the problem which got fixed right away when explained the problem properly in stead of just saying it goes black sometimes.