Customer Ratings & Reviews

I always purchase protection plans on items I buy to ensure I'm not stuck with a brick

The way to go to protect your investment ... A must have!

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

I purchased geek squad protection for a previously purchased TV which quit working 2 weeks before the coverage period ended. I was given a full refund with no hassle at all. I recommend paying for the extra protection for any large purchases.

I recommend the geek squad five year plan, I have used it numerous times and it's great.So I recommend to anyone to get it because it is worth it.

I've never had to use it but friends of mine have and they said that Geek Squad is awesome

I have always trusted Best Buy with and of my electronic purchases. I know if something were to happen they will take care of it with the warranty

I’m glad i added this on bc they help me with all my problems if needed

The previous TV was under extended warranty, that really saved us. Highly recommend buying the extended warranty, lightning or electrical surge protection well worth it. We have a High dollar surge protector, it DID NOT prevent or protect or TV.

very helpful overall. they knew there business and explained to me what i needed.

Thankfully my old 55" TV had a 5 year warranty. After 4 1/2 years, the board started to go out. It turned out that the TV was not worth the money to repair and they honored my warranty and I was able to get a new TV (60"), and since TV's have come down in price significantly, I was able to get the TV, new 5 year warranty, delivery and set up, and still get $300 back in Best Buy cash.

I will continue shopping at bestbuy, great customer experience.

I love to buy protection and i bought for 5 years.

Due to having 2 TV's blow up within months of each other, we felt the extra warranty was warranted! We have surge protectors on our whole house and also extra ones for each TV. The blow ups were just the way both older TV's decided to die. We believed the extra warranty would be helpful because of the lightness of the TV and it's fragile position.

Definitely a must for big purchases for the peace of mind

Love that this came with my purchase! Makes me feel secure with the product

Worth every penny to protect your purchase when getting a new OLED TV.

Never had to actually use the protection plan thankfully but having one on my products gives me some peace of mind in case something happens

It's inexpensive, and I like knowing that if something goes wrong there are capable people that will fix my products with great customer service.

Very good protection and excellent response when I was used for a TV warranty, normally everything that I buy in Best Buy works great, and always I receive a great attention! Thank you!