Customer Ratings & Reviews

Haven't use the service yet because my TV is brand new but the customer service is excellent

I purchase Geek squad protection on just about everything and it has ALWAYS been worth it. It makes everything easier and I always get great service if anything ever happens to my electronics.

It was an easy transaction. I went to the store with a printed sheet of the TV I want it. The salesperson only had to look on line and ordered it for me.

I like the idea of having extra protection. My hope was that it would be added on to the original warranty instead of dual coverage. Our last TV purchase was from Best Buy in 2007. That TV died "one day," after the warranty was up. It was a $500 repair to replace the motherboard. It is my hope that this new TV will last us 13+ yrs. without any costly repairs.

I always try to get a protection plan when i buy more expensive items.

Great protection for my tv for a reasonable price. Best thing is you can bring it in and they will fix it in store or give u a new tv or store credit if they’re not carrying the same model anymore

I bought this to replace my old TCL that had its power supply randomly get destroyed. This model is a major upgrade in picture, and I haven't noticed the same spy chips from my previous TCL. Totally recommended as it's comparable to TV's 3x its price.

It’s always nice to have a back up plan for your investment!!

Great service and would recommend for anyone and everyone

Professional crew and punctual delivery, easy to work with scheduling

Delivery came on time and they brought it up to my apartment on a third floor walkup. It was one of the hottest days this summer and I really appreciated the service. Communication was very good with updates on delivery status as well. TV is light and thin. Unboxing and getting it out of the box was very simple. You'll see what I mean :)

Haven't needed their services, but happy with that!

Always protect your technology, you never know if you got a lemon or the product goes out before your protection ends. Geek squad will be there to assist, and they have great customer service.

With every penny never had a problem with it has saved me many times over the years

They are there to help always with any problems you have.

The agent mounted my tv and connected to my firestick

Awesome job! I recommend this service to anyone who is not as tech savvy!

I strongly recommend purchasing the Geek Squad Protection for any major purchase you make at Best Buy! We had purchased our TV three years ago when one part of the screen went dark. We called and they sent someone to our house (we are 90 miles from the nearest store), who said it couldn't be fixed. Once their insurance reviewed it, we were given store credit towards a new TV. Pay for the Geek Squad Protection...you may never need it, but if you do, it will be money well spent!

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.

5-year protection plan was a must when purchasing such an investment and the price really works out well when you consider the full coverage you receive during these 5 years of usage. I know from the past it paid off when a former HDTV got glitchy at the end and it was replaced. That's what this is all about - "protection" on your hard earned dollars spent.