Customer Ratings & Reviews

Purchased the 2 year protection, but have not had to use it. Have had great response with this service in the past so felt it was a must.

Super good protection for devices will 100% recommend buyers to get this protection.

After buying ii my products, i dont use my plan for now because my products are really good.

We bought the protection plan when we bought the TV. The TV broke after about two or three year as the GEEK squad gave me a brand new one and installed ir and I paid nothing extra.

After moving I needed tv mounted instead of sitting on a cabinet. The service was told to me to be covered under my geek squad warranty but then a tech showed up to “repair” my tv. He then got the mounting service rescheduled a few days later. Although there was some difficulty caused by miscommunication w/Best Buy Customer Service, tv was mounted.

Great type of...peace of mind. Hope i dont regret my decision.

The Agents are Fantastic. They go above and beyond to assist with any questions or problems. They have always solved my problems. I can not say enough about their knowledge. They never give up. They work until the problem is solved. THANK YOU TO ALL THE GEEK SQUAD AGENTS!!!!!

Great no problems!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I think the Geek Squad protection plan is really good to have. They always resolve any and all your issues or problems you may have. They always give good quality service. Geek Squad is the best protection plan for any and all electronics in general worth paying for and having it.

I bought my Samsung TV in store. Customer sevice was very helpful with my purchase. I am very happy with my new TV.

Geek squad warranties always a good choice for me. I’ve purchased a warranty on almost everything electronic I buy and have only had to use it once. Excellent quality and service! Spend the extra money. It’s worth it because you never know.

Haven't really had to use yet. My tv did get delivered broken. However they did do what they could to get a new tv sent out&old one picked up with no major issues. Also suppose to compensate me for my time and wait. Will update again if i need them in the future.

Have not used yet but wouldn’t buy the tv without purchasing

The tv quality itself is great. The speaker is decent but i did pair it with a bose sound bar instead. Took a star off because the remote is cheaply made and has to be paired if you change the batteries.

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

This TV does so much still finding new things daily. We love it!

I chose to set up the TV by myself. These guys delivered the products in good condition, did not play around, asked if we had any questions, answered a few, thanked us and left. Based on what I have seen so far, I don't have any worries about Best Buy follow-up.

Still haven’t had a chance to use it for my recent purchase but geek squad is always reliable and useful in a time of troubleshooting your home electronics

With the geek squad I don't have to worry about my purchase for 5 years!

Took out the 2 year protection because of past mistakes I did not purchase it and it resulted in the need to buy another 75" tv.