Customer Ratings & Reviews

We love the service we get with Geek Squad, they are professional and will take the time to trouble shoot your problem. If they cannot fix it they will replace it. I’ve been using Geek Squad for over 20 years. They are dependable and keep you posted on the status of your repair or if applicable, your replacement.

I've said it before and I'll say it again: I always but the protection plans. I have a kid that can be hard on his electronics and this covers everything.

I purchased the extended warranty as I’m single and know nothing about electronics. I consider it an insurance policy on my mental health!

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

For higher price items I've always bought extended warranties from BEST BUY. They have great customer service and and support with these warranties if you ever have an issue during the warranty period you purchase....

I will not buy anything without this extended warranty because it is very convenient for me and the staff is very knowledgeable. Every time i ask a question i get a very knowledgeable response.

As i am familiar with the brand & the best buy geek squad protection i highly recommend purchasing the protection its a no nonsense policy. The geek squad protection insures that your item will either be repaired or replaced.

Love the extended warranty with Geek Squad my 4.5 year old TV just went out and they gave me credit for what I paid for the TV and I was able to purchase a better one for less

I decided to buy extra protection for my tv and chose the 2 year warranty. I figured buying a floor model it was worth it for the extra protection and I wasn’t wrong. I was having issues with the smart tv connecting to WiFi and simply scheduled an appointment and dropped it off for repair. The turn around was great and the best thing is that there was no cost to me.

Gotta keep the things we love protected. And that’s why I got this. So far I haven’t needed it.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

Awesome service by the geek squad. Great to have because you never know when you will need it.

Its always a pain to return a tv through geek squad. From the initial call which you almost always have to wait 20 minutes . They always seem to have a real problem finding my service plan. I have multiple accounts and have bought many many tvs from them but they should be able to figure it out. I own sportsbars in FL and I only buy from Best Buy but they really needto figure this out because when i have a tv go down i want it back up and running as quick as possible but its always a hassle. At each of my clubs i have a back up ready to replace tvs that go down so my actual business is never really effected but we always regret having to call geek squad because we know its gonna be such a hassle and its gonna be a lot of time sitting on phone having to wait for a service guy to come out and tell us what we already know then take it to a store and replace. It would be nice if they brought a replacement tv with them when they come out. But instead u have to get a service order made then you got to call geek squad again and wait on line for 20 minutes. Then usually another 10 or 20 minutes to find the info from the multiple accounts. I have never had anyone help me combine all accounts into 1 account. It seems like that would make the most sense but instead i have to go through the same process every time. Its exausting. I love Best Buy but service plans are always a pain for me.

After unboxing my TV a couple weeks after delivery, I found that it would not turn back on after the initial set-up. Geek Squad was amazing, and provided me with a new unit in less than 24 hours!!

Haven't needed it yet ? Insurance just incase Hopefully dont need it

Geek Squad are always Excellent! Very important to have

Bought this for the x900h tv I got from Best Buy. With it being a brand new and relatively expensive purchase, I feel much more at peace knowing geek squad is on call if anything were to happen to it with discounted costs for most repairs! Truly recommend for any expensive and applicable purchase!

Usable and easy to apply it to get the help that you need. Just remember that it is concurrent with a manufacturer warranty.

We love the geek squad. I always recommend getting a protection plan even if you don’t/won’t use it! It is worth it! I will not buy another large item without a protection plan. Geek squad is nice and very quick with what they do.