Customer Ratings & Reviews

Our first large screen TV developed an issue after only 3 years. It had to be replaced. The last two years, we had multiple visits from Geek Squad trying to keep TV working. Finally bought a new one and bought this program because large screens not as reliable and require more maintenance....

Be assured, it's your Best Buy! Don't worry if you're not a Geek! The Geek Squad has your back!

I had a problem with my tv. A part was ordered by symptom over the phone. When I received the part a technician came out and installed the part. It did not repair the problem. The tv was actually replaced with a tv with a larger screen and better features than my set. I am completely satisfied.

I've never been let down by geek squad and any issues have been quick resolved and settled.

Geek squad are always very helpful when ive had a problem with trouble shooting something i dont understand. Thwy are very professional.

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

I always purchase one of Best Buys extended warranties. They are always helpful on the phone when I need them. They are responsive and fast with service. My worry is always that a company is going to find some loophole to not honor an extended warrantly, but Best Buy always comes through.

Best store around for electronics awesome employees never had any problems and great service they help you find exactly what you need and looking for. For the right price

I bought my TV in 2021, and it started to act up, and the screen started dying. I took it back to Best Buy, and they returned it with NO issues.

This is a new TV so we haven't had to call geek squad on it. But I bought a TV for another family member recently, and purchased the geek squad protection. It was well worth it they came out to their apartment and took care of the issue. It was a factory defect and Best Buy stood behind The geek squad coverage

The agents were very professional , they were also very informative with any questions I had for them throughout the set up . The agents were also fast paced with the set up so that’s always a ten . Last but not least the insurance policy coverage is outstanding for a reasonable price

It’s good to know that I have protection if needed.

The guarantee is excellent. Customer service is very good and friendly. Having the guarantee is having peace of mind, I know that my purchase is a protected one

Great for TVs and gadgets that are unpredictable and have technical issues. Thank You Best Buy by giving us the Best in our Buy.

Crucial for any large purchase a Best buy. Always worth it to put protection on your item.

I've used my protection plan to replace a malfunctioning TV. The Geek Squad quickly assessed the issue and recommended a replacement at no cost. I'm sold!

We picked up the television and installed ourselves. Super easy, except for configuring the television remote with the cable remote volume.

This plan is well worth the cost and convience. I purchased this plan with a new LCD TV. My old LCD TV was only 2 years old when the picture went out. All I had to do was bring the TV into Best Buy Geek Squad and they sent it out for repair. A few days later, I was issued credit in full for a new TV because it was to costly to repair. I used the credit twords a bigger and better TV.

The agents handle my TV magnificently they took it out of the box and plugged everything in for me

I've used this type of protection on products I've purchased in the past, and it was helpful to have it in place when needed. Fortunately, I have not used this very often, and I hope I do not need to for this most recent purchase. I'm giving it 5 stars based on ease of use for past products I've owned that needed replacement, repair, or a quick tweak at the store.