Customer Ratings & Reviews

Love the option of having the extra protection of the geek squad.

Again added protection is always worth it in my opinion. For the price it’s a no brainer.

I think the Geek Squad protection plan is really good to have. They always resolve any and all your issues or problems you may have. They always give good quality service. Geek Squad is the best protection plan for any and all electronics in general worth paying for and having it.

Geek squad has always been there for me with whatever technical problems I have whether with a tv, computer, or camera.

Geek squad is the thing to buy if you are buying electronic products from Best Buy. It gives you piece of mind. Less hassle and great customer satisfaction. I never had any problem whatsoever but would love to see quick phone connection when I dial customer support.

Don’t always purchase a Geek Squad Service however when you make an investment this large this give me peace on mind for 5 years.

My device has not had any problems, but having the peace of mind that if it broke or malfunctions I could easily get it fixed. Amazing service

Havent had to use it. But i will find out because the picture on the TV is cutting out and i may need ro use this warranty.

Price is very good for 5 years protection. Especially that they will come to your home to do any repairs if need it.

Anything to do with geek squad is awesome we have had to use service just a few times but when we have they have gone above and beyond! Highly recommend!

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

I purchased this LG about 2 months ago. No complaints at all, good color and clarity!

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

Got the protection plan just Incase because of the tv that I bough that I was told was a hold I say tv edition made for Black Friday so for 2 years I’ll be protected if the tv happens to internally not work well so I can get a new one!

Great for protection and secure your purchased items

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Although many people don't like paying extra for protection plans, it gives me peace of mind. I have had some unexpected mishaps with my devices and knowing that I can make an appointment and get my device fixed without an additional cost is worth it to me.

Geek Squad protection came in clutch in the final hour for our old TV. It couldn't be repaired so we were able to bring it back to BestBuy for a different one.

Luckily we haven't had to use this yet, but the Geek Squad has always been helpful, so I'm hoping for more of the same should I ever need them in the future!