Customer Ratings & Reviews

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

5 -year extend extended warranty, have not had to use . Reading all the paperwork seems like it’s very straightforward and easily to use.

These gentlemen work every problem I have. And I use them a lot having little kids pressing buttons they shouldn’t. Broken or just a jam they get me taken care of. Even help me file for new stuff. Thanks guys for your help

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

Geek Squad was FANTASTIC. My former ipad battery would not hold a charge so took it in for new battery but they ended up giving me a refurbished ipad, same model for $450+. Said wait time would be 8-10 days. I got a call day after so was very surprised and happy. THANKS GEEK SQUAD

Cool that is included. Honestly is helpful because not many Apple stores are nearby but sometimes I feel like I should just go to Apple instead. Also, some interactions I’ve had previously with the TV not the greatest customer service.

The geek squad set up my laptop with ease for me to use. The rep answered al my questions and ensured I was satisfied before I left.

I've reached out to them over the TV that wasn't delivered at the time because I did not receive a phone call or email about the service. When it was canceled. They reached out, communicated with me and properly corrected issue.

I think it is a really good product. I had an issue with a Sony TV and fortunately I had the five-year protection plan through Best Buy and they warranty the TV out for me.

Our faithful tv screen went out and did not come back on. I chatted and called the protection plan and since the item was not able to be repaired it was refunded. The service is worth it completely!

Good value and I hope I never have to use it but , there is peace of mind knowing if something happens they will take care of it.

This service protection plan was lessexpensive and year longer than the Samsung direct plan. Also more convenient sine Geek Squad is everywhere!

I've been using Geek squad since 1987 and i loved there service. They fixed my Computer and an old laptop that i was updated over and over and now its done

Ya'll are great. Sales help with professional advice on this television we purchased. It was an easy buy with all the information the sales agent supplied us with. Thank you Best Buy we will be back to purchase another tv or computer.

Well worth it considering most new TV’s only last 5-7 years tops. This way I am covered and can maybe save money in long run.

Electronics are so expensive and more defective nowadays, you'd be crazy not to get the warranty.

I recently made a significant investment in a new gadget, and after careful consideration, I decided to purchase the 5-Year Standard Geek Squad Protection from Best Buy. After experiencing their service firsthand, I can confidently say that it was a decision well worth it, providing me with unparalleled peace of mind and exceptional value. From the moment I walked into the store, the Geek Squad team welcomed me with professionalism and genuine enthusiasm for their work. Their knowledge of a wide range of products is impressive, and they took the time to explain the benefits and coverage of the 5-Year Standard Protection Plan in a clear and concise manner. This level of transparency instantly built trust and reinforced my decision to opt for extended protection. One of this protection plan's standout features is its convenience. Having a complex device repaired or replaced can be daunting, but I experienced a hassle-free process with Geek Squad Protection. I had an issue with my gadget a few months ago, and all I had to do was call the Geek Squad hotline. The representative guided me through the steps, ensuring that I understood each stage of the process. The whole experience was streamlined, and my device was repaired promptly, sparing me from the stress of dealing with technical issues. What truly sets Geek Squad Protection apart is the quality of service. The technicians are experts in their field, and it's evident that they genuinely care about resolving customers' problems. Whether it's a minor glitch or a more significant hardware issue, they approach each challenge with dedication and professionalism. I never felt rushed or unheard during my interactions with them, which is a testament to their commitment to customer satisfaction. Another noteworthy aspect of this protection plan is its comprehensive coverage. Not only does it encompass manufacturing defects, but it also includes accidental damage from handling. This level of coverage provides true peace of mind, especially considering how easily accidents can happen in our daily lives. The cost of the 5-Year Standard Geek Squad Protection might seem like an extra expense at first, but the value it adds is immeasurable. Knowing that I have a team of experts ready to assist me at any time is invaluable, and it has already saved me from potential headaches and expenses. In conclusion, the 5-Year Standard Geek Squad Protection from Best Buy is a game-changer for anyone looking to protect their valuable investments. Every aspect of this protection plan screams excellence, from the knowledgeable staff to the convenient process and exceptional service quality. If you're serious about safeguarding your devices and want to experience a level of customer service that truly stands out, don't hesitate to invest in Geek Squad Protection – it's an investment in peace of mind. Pros: - Knowledgeable and friendly staff - Streamlined and hassle-free process - Comprehensive coverage, including accidental damage - Exceptional customer service quality - True value for the price Cons: - None experienced so far I wholeheartedly recommend the 5-Year Standard Geek Squad Protection to anyone who wants to ensure their devices are well taken care of throughout their lifespan.

Decided to go with this just in case….but we’ve had Roku before with no issues. But for the price, I think it’s worth it. Hopefully we won’t need it.

Love the confidence of having 5 years of worry free use of my new T>V> thanks to my 5 year Geek Squad warranty.

I recently purchased the 5-Year Standard Geek Squad Protection plan from Best Buy alongside my new laptop, and I couldn't be happier with the peace of mind it provides. This review aims to highlight my experience and why I believe this protection plan is a must-have for any tech enthusiast. First and foremost, the convenience of Geek Squad Protection is unparalleled. Knowing that I have access to expert assistance 24/7, whether I'm facing a technical glitch or simply need guidance on using my device efficiently, has been a game-changer. The Geek Squad team is knowledgeable, patient, and always ready to help, making complex tech troubles seem like a breeze to navigate. The coverage itself is comprehensive and goes far beyond the standard manufacturer's warranty. Accidental damage, spills, drops – you name it – Geek Squad Protection has you covered. This level of coverage is particularly valuable since accidents can happen anytime, and repair costs can quickly add up. With this plan, I no longer have to worry about unexpected expenses in case my device encounters unforeseen mishaps. One aspect that truly impressed me was the swift and hassle-free claims process. I had an issue with my laptop's display, and within minutes of reaching out to Geek Squad, they provided clear instructions on how to proceed. The entire process was efficient, and I received timely updates on the status of my repair. Having experienced the frustration of dealing with manufacturer warranties before, this level of service was a refreshing change. Geek Squad Protection also offers a sense of longevity to my tech investment. Knowing that I'm covered for the next five years allows me to fully enjoy my device without constantly fretting about its durability. This aspect alone has made my purchase feel like a wise investment. Lastly, the added benefits of Geek Squad Protection are worth mentioning. Not only do you receive top-tier technical support and repair services, but the plan also offers software support, data recovery assistance, and even protection against power surges. This comprehensive approach further solidifies the value this plan brings to the table. In conclusion, the 5-Year Standard Geek Squad Protection from Best Buy is more than just an extended warranty – it's a lifeline for your tech. The convenience, extensive coverage, efficient claims process, and added benefits make it an exceptional choice for safeguarding your valuable devices. Investing in this protection plan is a decision you won't regret, and I wholeheartedly recommend it to anyone looking to maximize their tech experience while minimizing potential headaches. Pros: - Comprehensive coverage for accidental damage and technical glitches. - Expert 24/7 support for troubleshooting and technical assistance. - Efficient and hassle-free claims process. - Long-term protection for your tech investment. - Additional benefits like software support and data recovery assistance. Cons: - None that I've encountered so far. Overall, the 5-Year Standard Geek Squad Protection is a must-have for anyone seeking reliable, long-term tech protection. Kudos to Best Buy for offering such a valuable service!