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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30369 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 313 Showing 6,241-6,260 of 30,369 reviews
  • Rated 4 out of 5 stars

    mixed experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called the geeks on my new Hisense TV (since then, returned) to figure out a volume control problem. The first tech just said I should bring it in--no attempt to troubleshoot. The second tech spent a long time with me trying various things, and theorizing about what the cause could be; I appreciated that, even though we were ultimately unable to solve the problem and I had to return the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Info gathering turned to sales

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales associate was a terrific help with great advice and assistance. He was such a big help and did a fabulous job of up-selling the products I was just checking stuff out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Failed GS phone service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After your failed phone evaluation, The visit from technician was able to address my broken TV in two days after a wasted two weeks of phone service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great long-term investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really nice to have this service, I can take my product back if needed, which gives me a lot of piece of mind. And after 5 years, most products need some kind of service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have when buying large TV’s , I bought a 65inch 2 years that went down (the power supply went out...I called them up and they shipped out all the parts to my address came to my home and fixed the tv... once again a must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For approx. $20, you are fully covered just in case there are problems with the Geek Squad......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Worth Having

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always Worth Having a protection plan on electronics items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Christmas Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my television and sound bar and made all needed adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty Service is GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy I purchased the 5 yr warranty. They were great in taking care of me. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hero’s of installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helping with hands on tech issues. Great customer service skills as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    What an employee!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keaton was great! One of the best employees, I would recommend him to a friend or family whenever buying a tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing service worth the investment thanks best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    literally worth the money its an amazing investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Charlie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with the geek squad. If we had issues we were able to call set up an appointment and have them fixed. This was in our home and at the store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love geek squad and protection plans always need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope we never need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value priced insurance, especially for a huge TV. Hope we never need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had any problems with my tv, thankfully. But I’m glad I have this just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy an extended protection warranty and Best Buy always honors it when warranted

    I would recommend this to a friend