Customer Ratings & Reviews

My old Samsung tv died 9 days between the 5 year protection plan and I got a free replacement that was a substantial upgrade over my prior tv. I always buy protection plans for larger purchases and it really paid off!

They have repaired my computer several times and they work great!

The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Geek Squad no longer works solely on computer-related devices. It now diagnoses issues in and repairs all consumer electronics, as well as appliances.

Love this tv. It was perfect for my daughters bed room. She loves it. The picture is great. Definitely a great Buy

A must get when you buy a large TV 75 if it goes south then your covered

Installation went very smooth the two guys explained everything to us

If it is broken then they can do their best to fix it. They are super knowledgeable and easy to talk to and easy to understand.

At first was not sure about taking the Geek Squad protection but now I have to say their staff is excellent, the service is quick and well done and it is nice to know if something does go wrong with my product they will tend to it in a professional, respectful manner

I buy Geek Squad protection on all my major purchases at Best Buy. It is well worth the price. Got the five year plan for my new Samsung Q80A television. Nice to know my purchase is protected.

good to have when you have any given hi tech item showing 10% ratings of 1 and 2's.

The 2 year protection plan works great. I buy it for a majority of my products and whenever I need a service or replacement I take my product in, the associate sees that I have the protection plan and they replace the product with a brand new one.

The geek squad guys were extremely professional with the installation. And it is peace of mind to know that i have 5 years of geek squad protection on my tv whenever I may need it.

I haven't had to use it yet because the product is new/working beautifully. However, I love that the option is there and it really helped to "seal the deal" for me. Feels great to have the security.

Glad that I got geek squad because anything that I never had a warranty on for usually goes out but I have had my TV for a while no problem so I hope it not any problems but if I do I have the crap

I had a warranty with them on my old tv and when it suddenly stopped working they replaced it with a more expensive better tv

Always get a geek squad warranty on my electronics, minus the TV, I don’t believe it’s worth it, but as far as controllers goes, all day.

This 5 year warranty is definitely worth it. It gives you an ease of mind if something were to happen when the orginal warranty ends. I always add a warranty on an item like this.

Agents loaded in to my car with such professionalism

Ive used geek squad before and will definitely use it again. Any issues i have they are very informative and nice. I can get confused sometimes but they are very patient with my lack of knowledge.

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