Customer Ratings & Reviews

Although we ended up not needing Geek Squad to mount the new TV we bought from Best Buy, I wanted to share some appreciation for the tech who initially came out to do the job. He was extremely friendly and knowledgable, and gave me a really valuable recommendation on the type of screen size that was right for our living room. I ended up exhanging the original TV I bought for a different TV, which turned out to be a much better fit for the room — just as he predicted. Really appreciated his insight and am planning to use Geek Squad in the future.

But where is my code to use for my free 2 month apple tv subscription?!

I haven't had any need for this yet, but it is nice to know it's there.

I’m not sure we needed this but for the price and just taking into the store if something did happen it was worth the $19

First Fire TV purchased, not disappointed, good video quality, good sound, easy to install and navigate.

I would advise getting Geek Squad coverage for anything over $100. It covers so much.

Gotta have that peace of mind when it comes to any purchase you make.

The agents set up my tv and soundbar. They put in it's proper place and made sure it was working.

Hope to never have to use it. Definitely gives a sense of security if anything happens to the tv.

I came into the store(6/13/25) in a highly distressed state of mind having my finance passing away just 4 previous days that week. I showed Jake of the Geek Squad a photo of my home TV screen and he immediately went into action to help me. He was kind, calm, and expressed his sympathy to me for my loss. When he was finished doing what he had to do to resolve my issue, he came back and told me the good news -I was getting a new TV. What a relief. Thank you Jake you deserve a raise!

I love the extra feeling of security, knowing my product is covered!

Purchased two TV's and made sure to add the 5 year warranty on both. Not a bad price for both.

Works very well no problems whatsoever and gets immediate attention

Makes purchasing a pricey item feel good knowing that if any should happen your gadget is protected and guaranteed checked, repaired or even replaced.

This geek squad insurance was purchased just in case I had any issues but so far haven’t had any reason to use it

I bought a 5-year warranty at a very good price; I hope I won't have to use it.

It is worth every penny. You should not purchase anything without Geek Squad protection.

Took in and repaired on same day. Had a hard time finding where to make an appt.

normally don't purchase extended warranty but I did with this TV as I am not familiar enough with this brand to totally trust it

Good price for the time and coverage. Peace of mind for a small amount. Best Buy has the best coverage!