Customer Ratings & Reviews

Geek squad never disappoints. They are able to fix jut about anything.

Geeeeeek squaaaad did not use but could be useful for most people

Always gotta be sure to get yourself some protection

The squad mounted the tv and ensured all was working before departing. Excellent service.

Love this great to know that you are protected without the extra cost

Hopefully won't have to use it, but I'm happy I covered the purchase.

Absolutely get an extended warranty. If you don’t have an issue great, but you loose if you don’t have a warranty and your basic warranty is up, you’re out. You will get credit back and don’t have to deal with OEM, shipping, etc. Just do the warranty and get no hassle Best Buy return the same day, unless it’s a TV then you have to go thru their service center but still bought another warranty with the next TV.

This product came in handy on several occasions. Would definitely recommend when buying products from Best Buy.

Geek squad was efficient and neat when installing my tv’s

In my instance, it was a lifesaver because I had a problem with my tv. The geek squad came immediately & exchanged it. I was wonderfully pleased. Initially i was hesitant because i nave 3 other Samsungs & never had a problem. It was the best decision.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Geek squad has helped me and my family so much over the years. I will never forget when my computer was messed up and they helped fix it! Awesome staff and great in store support!

Purchased this just in case I might need it I usually don’t purchase extended warranties

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

Love Best Buy’s extended warranty program. Always worth the purchase

When I bought my Hisense - 55" Class H9G TV. I bought the 5 year warranty. It broke 4.5 years later. I took to the Geek Squad. They said it couldn't be repaired. I got all my money and put towards my dream TV LG OLED, So, I bought another. Highly recommend it. It was worth every penny.

Glad to have bought this coverage and service with the tv

When it comes to geeks, these guys are the geekiest geek on geekers

I would highly recommend purchasing the geek squad protection. Especially when purchasing open box products. Any issues you have with the product they will take care of with no hassle