Customer Ratings & Reviews

My wife and I are absolutely grateful for this service we added to our products because we had a hurricane recently that ruined our tv’s and this service hooked us up with no problems at all with new televisions.

Couldn't go without it for my TV. Worth it for such a big purchase.

Replaced tv after lightning hit it just like they said it would!

I love the Best Buy warranties. They are a great value for the piece of mind gained knowing that my electronics are serviced by the Geek Squad.

I love having extra insurance on my television. It is nice to have the reassurance that if anything is wrong, it gets covered. Thank you.

O really like this service on all my appliances. A must have to protect any Tv over 5000 and for all your appliances. Have had only good experience when I have used it!

Best in class technical support and knowledge of everything in the store

This is excellent for me, it covers a lot of things. Make me feel more secure.

It’s always great to have protection on your items. Never know when you are going to need them.

Very professional and they setup everything nice and cleanly too. they're ontime, polite and professional. I love how they did not make a mess of my place during the wallmount and wore shoe covers to not dirty my home. A++++

great delivery service cant wait to try the tv!!!!

I’m so glad I added this protection for my Samsung TV

I decided to purchase this with my new item specifically for protection purposes. Not sure of all of the benefits yet as I have not needed the services.

Do not buy this service or at best buy, period. When you try to return your TV that had a display failure 30 days after purchase, they will send you home woth the non-functioning TV and tell you to call a 1800 # that is unable to schedule your "service" in the next 2 weeks. But you cant return it... good thing i paid for the exended warranty. You can only return a product to the store for 15 days after purchase. They would rather pay a Geek Squad to drive 1 hour plus roynd trip to try and repair a $250 tv rather than exchange it in store and send the tv(still under manufacturers warranty) to repair. Worst customer service I've had from any business in at least a decade. If i could give no starsor a negative star review I would.

A definitely must buy for those high price electronics items. Why spend so much money on something if you are not going to insure it in case of an accident.

Easy, quick and efficient. the customer service team member/s were amazing.

I always make sure i put geek squad on my electronics! Especially ones I buy for my daughter! It is a great investment and piece of mind!

You can never go wrong with a Samsung product especially a TV

Will see if they stand by their warranty in five years

I contacted the Geek Squad when setting up my new TV. They couldn't help but put me in contact with someone who could.