Customer Ratings & Reviews

Purchased for a client to add protection at the time as I was unaware of the model. I was just a little more piece of mind at the time of purchase. Well, almost 2 years later, the client returns from a long trip to discover the center of the screen was darkened. Forgetting I had the coverage until i looked up the info to find a similar size (vesa mount was an issue), and discovered i had purchased the protection. A few calls later, it was determined that repair wasn't feasible and replacement for a current model of similar price and size would be initiated. The process went smoothly, they delivered the new set and even took down the mounted set, which was another surprise because I was under the impression i was going to have to do that, but they beat me to it. Overall, very happy I added it to the purchase, the client is very happy as well as they were thinking they were going to have to buy another. Smiles all around!

Geeeeeek squaaaad did not use but could be useful for most people

Love Best Buy’s extended warranty program. Always worth the purchase

I always buy the extended warranty here at Best Buy. Things today have so many options and things they can do, you need to be covered when something goes wrong. I highly recommend!

My tv started smoking so i order another i picked my TV up the girl that brought it out was very pleasant and my aide helped her put it the Van that was very good day.

We always take out the extra protection. Only had to use it once, and very easy process

We have worked with the Geek Squad for a past TV issue. It was really easy and issued was resolved I would recommend purchasing the Geek Squad Protection

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.

When it comes to geeks, these guys are the geekiest geek on geekers

Good protection plan to have for all electronic devices

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

This was a great buy. It works great. They always finds a way to satisfy the customer.

The team we got were amazing. Professional, knowledgeable, patient. They never rushed us and spent time showing us the options and shortcuts. This team has been together and worked for Best Buy for a long time. Definitely recommend this service and will use again when we need to purchase any tvs

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

This comes in handy when you buy a TV. I was watching it one moment the next it stopped working. BB exchanged my TV broght it out to me and took the old one off my hands

I would recommend a Geek squad protection plan for most any product that cannot be easily replaced for over $150 dollars, be it electronics or appliance's. Best Buy's protection plan in my opinion has been one of the best around. We have had several products that have failed and Best Buy, as long as it was covered, has stuck to their promise, if they could fix it, they did. if not, they either replaced it with a brand new product or they gave us the money back for the product and allowed us to purchase a brand new product because they no longer carried that product. It was really a no hassle thing and I could not be happier to recommend it anyone. I am sure there are some stipulations that we have not ran into, but we have had no problems at all in the 5 products we have had issues with in the 12 years or more we have purchased Best Buy protection plans.

Insurance for my equipment, Best Buy is excellent.

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

Always recommend this you never know what could happen