Customer Ratings & Reviews

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

I have always purchased the Geek Squad protection plans for large purchases. Thankfully I have only had to use it a couple of time, sure glad that I had it. Some people don't care to or say not purchase. I personally always feel better when I do.

I was able to exchange the TV due to some minor defects and it was done very quickly.

Swapped out a bad tv with a new one and delivered promptly!

Love having the added security of an extended warranty

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!

Worth every penny for peace of mind at a good price

Better to buy this protection plan to avoid unnecessary bills

I haven't had to use the GEEK SQUARD yet. I know if and when they will treat like I should be treated

I paid for this just because I know how my kid eels in the last TV I had he damaged it so I paid the money for five years and I think this is a good warranty. I recommend everybody to get it especially if you know how your kids are and they like to throw things and stuff like that. This is a must have for your TV you guys.

Seems like a solid and straight forward warranty. I always get coverage for electronics

absolutely worth it for the peace of mind when it comes to those big purchases.

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

Had my lgc1 get burn in and got refunded the full amount very quickly. Upgraded to the lgc4 very happy with this choice

While I haven’t had to use the warranty yet, they’ve never failed me on the few past issues I did have with other warranties.

Geek squad protection is absolutely worth the price.

Bought this extend warranty due to the great experience that I had with the Geek Squad on another issue

You absolutely cannot beat a Best Buy protection plan for televisions! Especially for OLED TV's due to burn-in being covered unlike most protection plans elsewhere. I have personal experiences in which I have had 2 different LG OLED TV's that have been replaced, like for like (with one being upgraded from CX to G3!) due to accumulated dead pixels clusters. Techs came out, diagnosed and TV replaced (even wall mounted again for no charge!) in less than 2 weeks with me of course purchasing new protection plans for both! Best protection plan in the business!

What amazes me is the engineered life span of a new TV that makes getting this coverage virtually mandatory. My 42" Insignia died almost 5 years to the month of when I got it. I was then told my new 49" Sony would have about the same lifespan - if I'm lucky! If it dies within 5 years and they cannot fix it, I get a new one "free" if you don't count the cost of the Geek Squad protection. Go figure. When you add things like this to the fact you pay $200+/month for Comcast TV & Internet, the cost of entertainment has become an absurdity. It's enough sometimes for me to think about buying a TV at a thrift store and using "rabbit ears" antennas for actual free TV and save myself a lot of money to the tune of $3,000+ per year when you amortize it out to the TV's life span. Did you know that with FHA you can put a down payment TO BUY A HOUSE with what you spend on TV in 2-3 years??? Just the same, even if I just had TV "rabbit ears," the Internet has become a necessity the way a telephone is, it's a form of velvet-gloved robbery. So, hat's off to the Geek Squad for being there, to save us from our big, expensive TV's that have an engineered life span not unlike the cast from Blade Runner. I recommend it because it's now mandatory and no longer an option unless you're into gambling odds, with your TV lasting more than 5 years, not much different than the state lottery. Haven't needed Geek Squad to set up my TV, however given my past experience with them, with my computer, I expect no less than 5 stars.