Customer Ratings & Reviews

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

It is alexa comparible, i love that i can control my tv through ghe alexa app, the image is great for watching tv shows, movies and even plauing videogames. Yea youbwill get a much better image with a 120hz or higher tv, but you will also be paying 2-3 times more for a 57 inch tv. Im very happy with this purchase. I bought the warranty for like $30, i have complete peace of mind for the next 4-5 years if anything happens. Cant go wrong!

Very efficient and fast service from the guys good customer service

Not sure when I used this but they always do a good job

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

I am consistently impressed and pleased with the service from Geek Squad. Always outstanding. The reps are helpful and efficient and professional and knowledgable. Delighted to use their services.

like this one. set it up just fine. hope this tv lasts.

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

Fantastic customer service. We had a question about setting the sound on our new TV and they helped us figure it out right away!

Didn't not use this service! Do have the Geek squad warranty

Great technical advise always . You can always count on them

Geek squad protection plan is better than the manufactures warranty. Worth the extra money.

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

Good for replacement! If you buy a TV, I definitely suggest getting this service!

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed

Great tv for the price great job guys keep up your great job

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

So far so good. Always glad to have this service available for large appliance or electronics purchases

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.