Customer Ratings & Reviews

Solid and straight forward warranty. Cant go wrong with coverage

It’s always good to have protection, especially in any case

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

I bought a washing machine 4 years ago. I had a 5 year warranty.That came out and repaired it.No questions asked replace the computer bored thank you

Love the Geek Squad. I have never been disappointed with anyone they have sent to the house. They are very knowledgeable and courteous.

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

I have quite a few 5-year warranties I'm so far I will say that they have done me pretty good. My LG C1 had issues they came and fixed it no problem. I also have it for my 65-inch LG C3 and an 48-Inch LG B4. I hope to not have to use it and I hope that if I do have to but I won't have any problems. So as for now it's a four-star rating

I had to use Gerk squads protection. They made it very easy to replace the AC.

Excellent value for 5 years of coverage. Best Buy has.all of my electronics needs at a great price.

Worth every penny. The Geek Squad folks are great at diagnosing the problem and walking you through fixing it either through online chat or by phone. If you have to take the item in for repair, they offer convenient appointments.

Great product and excellent customer service. The extended warranty is a must and highly valuable.

great tv. looks amazing. and the sales rep was awesome and helped me out

Good for all the things that might happen, replace or repair

I’d gotten this warranty with a brand new tv, and when we hired someone (not from Best Buy) to mount the tv on the wall, he broke it. It was literally two weeks old. The warranty doesn’t cover damages, but when I called Geek Squad to ask whether I could transfer the warranty to the new tv I was going to have to buy, they made an exception for me due to my unfortunate circumstance and told me they’d replace my entire tv. I was so shocked and blown away because I didn’t expect that at all and was fully preparing to buy another tv. The customer service is the best I’ve encountered and it’s absolutely worth it to buy the warranty.

For the price of $20 which is $10 a year. It’s well worth having a warranty

Greatest thing I decided to get, I wouldn’t trade it

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

Only place i buy my electronics.. just make sure to get the warranty

Purchased for a client to add protection at the time as I was unaware of the model. I was just a little more piece of mind at the time of purchase. Well, almost 2 years later, the client returns from a long trip to discover the center of the screen was darkened. Forgetting I had the coverage until i looked up the info to find a similar size (vesa mount was an issue), and discovered i had purchased the protection. A few calls later, it was determined that repair wasn't feasible and replacement for a current model of similar price and size would be initiated. The process went smoothly, they delivered the new set and even took down the mounted set, which was another surprise because I was under the impression i was going to have to do that, but they beat me to it. Overall, very happy I added it to the purchase, the client is very happy as well as they were thinking they were going to have to buy another. Smiles all around!