Customer Ratings & Reviews

The performance is outstanding overall. The color rendering is flawless, and the motion interpolation works exceptionally well. I highly recommend this for a living room or bedroom with minimal windows or limited direct sunlight for the best viewing experience.

Got the TV, brought it home, hooked it up and love it. Works great.

Unknown, have not used yet this yet. We will see how it works in the future

Excellent service! No complaints here all as expected

Have gotten geek squad protection in the past for a tv and just before it ran out, my tv started having issues. Best Buy could no longerfix the tv, but they made it right. Absolutely paid dividends

I HIGHLY recommend getting Geek Squad for your TVs. Back in 2018, I brought a Samsung 50' 7 series 4k TV, and this year (2020), the LED in the TV gave up, and half the screen was black. I was very disappointed with Samsung. I called Geek Squad. They had a tech come to the house to examine the TV to see if it could be fixed, and they told me it was not worth fixing, but I could replace sticking with Samsung or choosing a different brand. They credit me the exact amount I originally had brought the TV for which I decided to do. They come and pick up the old TV and dropped off the new TV. The only thing I wish they would change was not having to pay extra to have them swap the tv on the mount, but it's okay.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

They were quick refunded me store credit no issue.

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

Had an issue with my Samsung sound bar after attempting to trouble shoot it they ended up just giving me store credit and letting me upgrade to a newer version without any issues

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

The Geek Squad got the Bravia 75" UHD TV up the stairs to my 600 sq ft loft area with no problems and put things together with no problems. I had the TV for about a week with no problems except for setting up and installing apps. Hardware wise the clock has started and we'll see where things go from this point...

The agent explained the extended warranty to us in a very easy to understand way, and we bought it because of that. Often this information is confusing. His presentation was not. Good job overall!

Best Buy has excellent customer service regarding their service plan protection. When used, they actually repair the issues or replace when needed.

I always get protection on that items that I purchased because you never know what may happen.

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.

I just got a 48" Lg B4 OLED TV. I decided to get the 5 year Geek Squad extended warranty, to just put my mind at ease. I thought that any repairs after the first year might be pretty expensive.

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

I've purchased all of my electronics, appliances, and cameras from Best Buy. And I not purchase anythings within getting Geek Squad protection because it's the absolute BEST!!! 10/10 I DEFINITELY RECOMMEND!

Haven’t had to use my Geek Squad team as of now. Love my new Samsung TV and sound bar!! Have used the squad years ago and it was as a simple easy process. Thanks Best Buy!!