Customer Ratings & Reviews

Best warranty on the market, the geek squad member was vary nice, I couldn't be any happier

Top notch service for not only all my electronics but customer service is top notch as well

Best Buy & geek squad always resolve any & all problems. Have never had any issue getting help with any situation I’ve had. Buy all my electronics here and will continue to do so.

1st TV was faulty. Got new one shipped out and no problems with 2nd unit

Whenever I tried to use it it very good and i really do

The first tv i got was cracked in the box so i returned it and was able to get a new one. Thanks!

Not much to say since just got it and nothing gone wrong yet, hope you don't need it but feel relief that do. Just reviewing for the gift card entry.

I love being protected for 5 years! Big purchases that may be expensive to repair or replace through no fault of mine is covered so I’m happy!

I've used this service to install my TV brackets to hang my TV and set up my surround sound. Awesome job guys.

Geek squad service is Amazing I never use to buy these protection plans but when I started buying more expensive TVs/Soundbars I decided to pay for the protection if Anything breaks or needs to be replaced it’s free of charge geek squad is A must have

Thanks for the fine folks at the Florence Best Buy. We have bought so many appliances and TVs and more and we always take the five year warranty. We’ve only had to use the warranty twice over 20+ years. But it’s always nice having peace of mind, if anything does happen.

Haven’t needed the service yet, but I am very glad that I purchased the extra two years. For peace of mind and generally have a tendency to up and stop working for no apparent reason. Maybe just bad luck or something else. But knowing that I had the geek squad there to help me really give me that piece of mind I was speaking about.

I have always gotten extended warranty's. Best Buy and Geek Squad make this warranty worth having. I have had some trouble with the last three Samsung TV's that I have bought. All of them were replaced under warranty and the team at Best Buy and Geek Squad were great help when it came time to use my warranty. I can't stress enough how valuable it is to have an extended warranty. Its an added cost but the sense of security outweighs that cost.

I won’t buy any electronics without the warranty. Best Buy backs their products wonderfully.

We purchased this 5 year plan to accompany an Insignia 24 inch TV purchase. This TV was replacing 2 LG TVs that were in the same place that lasted a little over a year. So TV number 3 in about a 3-4 year period. The price was reasonable though and whether the old TVs were subject to a power surge or not, we felt the price of the protection plan was worth it this time even though we were purchasing $100 TVs.

I purchased the 5 year Geek Squad Protection but cancelled the service because I returned the television that I bought it for.

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

The agent, Dulani, was great. Came out pretty quickly, recognized the issue, and set the wheels in motion for a rapid resolution. Money well spent!

Haven't had to use the Geek Squad Service on an item in a while but when I have I've been pleased with the customer service.

I have not needed the geek squad for this purchase and hopefully I wont but i have in the past and it was helpful.