Customer Ratings & Reviews

Very quick delivery they brought it right to my living room. Tv works great and the picture quality is stunning.

The overall customer service was great, i am happy

I had purchased a tv a few years ago. The customer service rep who scheduled the original ticket, was great. The tech that came out was unprofessional, didn't show up on time, didn't call before showing up the first time, and wasn't able to fix the tv because they didn't have the parts. They changed wires out and left. I left the country on business and when I came back my tv was still exhibiting the same behavior. It was past the 30 days for a "redo" but the customer service rep I spoke to on the second call said that my geek squad protection has expired and they would fix it but it would cost me a couple hundred dollars. I explained that the first attempt to fix it was a failure. They told me that the notes specified that there was audio but no video. And what I was describing was a different problem. I explained the issue wasn't that the behavior was different and a new problem hadn't surfaced, but simply the tech didn't fix my tv and did a poor job of taking notes. After hanging up and calling back I got a helpful rep. They scheduled a redo. The tech didn't show up. I then called again. Again had to cycle through reps to get a helpful one. They apologized and scheduled a new appointment . The tech comes out, does a software update on the tv, and leaves. Problem persists... The tech says he will schedule a repair. I called and asked when they would show up with parts to fix the tv. They said they had no appointment scheduled. I asked them to schedule the repair and to order the parts that were mentioned in the notes. The next appointment was also a no show because they didn't have the parts ordered. They rescheduled that appointment and now my tv works great!

After we purchased our last TV, we were lucky it took a powder within 30 days, otherwise we would have been out $1000! We bought GS, my in laws used it, saved them too!

El técnico Ionell es un profesional en su trabajo, educado

It was nice to have, but I didn't need to use it. Perhaps my tv knew I had Geek Squad.

Has saved us many dollars over the years! Thanks Best Buy!

I love this TV for gaming!!! The picture looks great!

Excellent service I recommend it to everyone The geek squad is great

Good warranty for the televison purchased. Can in handy right when the tv blew out @35 months lol

Glad they extended the time frame 4 years to 5 years - totally swayed me to purchase it!

Awesome products and service' quick to figure out and resolve issues

Love this product offering. Provides peace of mind!

Purchased the 5 year warranty because the TV is mounted on the wall so in home service is ideal.

It's easy to connect, sound quality is good, comes with many useful apps, never had a problem.

Unfortunately this TV did not last me very long. Picture tube went out on it. I was very disappointed.

I believe this is a good warranty to have. They give you plenty of time to enjoy your purchase. I haven't had to use it but feel this is a good one for the purchase.

I must have if you’re going to get such an expensive product peace of mind

I had a TV that had previously gone bad after 1 year and didn't get the Best Buy extended warranty so I was out of luck! Decided it was not going to happen again!! :)

When having my TV service they were fast fix the problem quickly