Customer Ratings & Reviews

I have not used the Geek Squad protection yet. May need it when we hook up to satellite and use our TV for more than DVD's. I had Geek Squad Protection years ago for my computer, and was pleased with their help.

I purchased 5year service because the last TV I purchased had a 5 year plan and the TV last 3 years. The support I received was very good

I would definitely recommend this to friends and family!

Headphones connect nicely can’t even go outside a little bit and they will connect very impressive product

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

[Employee of bestbuy] Great TV! Really enjoy the quality vs price point.

Feels good having this protection on my purchase Takes away worry and apprehension For the price it was worth it I'm glad I purchased the insurance

the agent got everything working for me when I was stumped

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

Bought this for my TV. I usually buy the added protection for my electronics. It's for peace of mind. Rarely do I have to use it but it's nice to have if something goes wrong.

They replaced tv with no issue, even upgraded me to a bigger size for free

Best in class technical support and knowledge of everything in the store

Best Buy always offers the best insurance. Saves you a headache. Other companies make you go through these huge process but this is great

I haven't had to utilize Geek Squad for my recent purchase. But I've used it in the past and they are knowledgeable, efficient and great customer services.

Excellent good serviceI recommend it, it's easy to buy

great to have as the geekk squad delivered and hung the tv. Hooked up the sound bar and all our additional equipment and made sure everything works.

Great to know that the tv will be protected thank u bb

Give yourself peace of mind that your TV is covered under warranty and if you have any questions they’re there they answer them for you

5-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

2-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems