Customer Ratings & Reviews

Very nice to have this service to play it safe when buying expensive items. Better than most other services that have been coming out recently. Highly recommended to pick this one up just in case

Love it love it! When working remotely from home it was so much easier then using a laptop. Love the screen size fit’s perfect on my little desk. I haven’t had any problem’s with it so far.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.

Worth the money most of the time. I have used my policies 4 different times and only one time it didn't cover the repair. I would recommend the protection on most expensive items.

I always purchase Geek Squad Protection. I recently set up a repair appointment. 3 days later, geek squad came to my house, couldn't repair and issued a brand new replacement within 2 days. Always get the plan. It provides reassurance, even if never used.

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

Don't think about but it just buy it. Worth the price

This tv has gone through so much with me, very affordable and good quality t.v. It’s a very clear and audio friendly.

As a Best Buy customer I’m very happy that I was given the option to add the two year Geek Squad security to insure my purchase of my Samsung 70” Television for a low price. Very satisfied as a Best Buy customer.

Can not beat bestbuy tv warranty better than factory warranty bestbuy covers burn in. So forget Costco Walmart, sams ..bestbuy is place to purchase oled tv

Excellent brightness excellent sound… I love it and I recommend u

I give them an excellent rating. My first LG TV failed after about 4 years. My Geek protection qualified me for full original price toward a new TV.

Did not have to use it yet. Hopefully that I don’t

Great service. The geek squad team are so knowledgeable and very customer friendly. Definitely recommend.

Hope I never need the the 5 yr warranty, but glad I purchsed it.

Always buy the protection. It’s worth it. I’ve used it a few times, a back light problem on lg tv. Tv hit by surge etc.

Almost every extended warranty that I’ve ever bought from Best Buy has more than paid for itself. I will continue to use Geek Squad and purchase my expensive electronics at Best Buy.

Geek squad is helpful, friendly and makes sure every is up and running before leaving

Is a good tv. Has great picture, sound. Love the remote on my phone