Customer Ratings & Reviews

My TV was broke and they explained what needed to be done or gave me an option for a gift card. I was very satisfy with my option.

I've always said make sure you get the protection plan on your devices I trust me when I tell you even though it could be a little expensive for to be cheap but it's definitely worth it in a covers pretty much everything if something happens with it

Geek Squad service I can't really rate it as either good or bad because I haven't had the need to use it yet and I hope I don't have to use it, but it gives me peace of mind to have it for when the time comes. I hope they don't disappoint me.

Best customer service. Everyone was so helpful and nice. 5 star

I’ve never had to use this service and hope I never do which is why I buy Samsung products.

They do a super job in repairing any device you purchase with protection and its safer to buy it as insurance instead of paying a full price down the line. I would highly recommend this product!

Happy I added this protection to my LG OLED TV. It just provides me peace of mind, in case something happens to my tv. Worth it when you have a higher end tv.

My Protection Plan covered the full cost of a replacement TV when a repair wasn't cost effective.

Haven’t had the opportunity to use it yet but I’m sure they are reliable

WITH SO MUCH TECHNOLOGY IN TODAY'S PRODUCTS, IT ONLY MAKES SENSE TO PROTECT YOUR INVESTMENTS. THE GEEK SQUAD SERVICE PLANS, PROVIDE YOU WITH A PIECE OF MIND THAT YOUR INVESTMENT IS PROTECTED!!!

havent had to use it product is excellent but if i do need to use it im sure ill have no issues

Has been there to help at all troubling parts of setup, or any issues with my product.

The 2 men that delivered the freezer took it from the Box bring it into the house set it up open the Freezer set all the racks in everything was perfect 2 great service man they even took the empty Box..

Haven't had any reason to contact them yet but it's nice to know im fully covered

Bought the additional voluntary protection plan for 2 years. Definitely a good value. Now I hope I don’t have to use it.

The only good thing about it is knowing you'll have a replacement for 5 years if something goes bad. After dealing with the geek squad customer service multiple time on multiple products it leaves a lot to be desired. Plus I had to pay another $150 for new protection plan on my tv I traded in for, simply because they couldn't figure out what was wrong with my tv. I don't think it's fair that I paid $150 initially for the protection and guarantee they will fix what's wrong and because they can't figure it out have to pay another $150 because they were stumped and tired of trying. 5-6 attempts and still couldn't get it.

If you're looking to get a protection plan make sure you start off with 1 or 2 year if you get a long-term warranty even if your product goes out after 6 months you have to purchase a new warranty for whatever product they replace your bad one with

Everything works well and I will refer anyone to Best Buy for your electronics

I decided to buy the five year warranty because of the TV was cheaper by buying it on Black Friday so it was well worth paying extra five years for this TV. I think I made a very good decision.

They are the best when needed for service or over the phone.