Customer Ratings & Reviews

After having a large tv fail in less than 2 years and having purchased such a program prior to this purchase I would not buy a tv without an extended warranty! And this time added a power surge addition!!

I tell you that it was the best purchase I have ever made, I recommend them 100%.

I live near the Best Buy in Aventura area. Note: for the most part I do all of my electronics purchase from the aventura store. I happened to be near the Best Buy in Hialeah so we stopped by and purchase a Sony tv from them Along with a extended warranty one year to the date it broke, I then call the geeks They came out six or seven times they were unavailable to fix the problem. So the geek called the aventura store since it’s only a few minutes away to see if they would help on the exchange and aventura Best Buy declined to do anything about this issue. Then they called the Hialeah store and spoke to the manager Hector and he accept to take the tv back with no Additional charge to me. All of this has taken 5 months to be resolved, I believe that I purchase the tv at Best Buy and the Best Buy at aventura Should have looked at it more clearly. Best Buy in Aventura lost a customer and Best Buy in Hialeah has gain one&

Def always helpful and I would recommend! I love buying my products from Best Buy!

So glad I paid for this. I usually don’t, but when it comes to TVs I’ve been burned enough to know it’s worthwhile insurance. Sure enough, our TCL 75 in screen went out not 3 months after the manufacture warranty expired. The Geek Squad came out, tested the picture, confirmed it needed replacement and called the exchange in immediately. I had a confirmation number and a link to the number where I spoke with an agent to get it replaced. So seamless and efficient. Thank you Best Buy!

Good coverage for price. TV was returned but no hassle about warranty refund.

Great service there when you need them. In every store.

Always love geek squad help tips and support overall

Very knowledgeable helpful people who are apart of this services.

Got this for TV protection. Peace of Mind for next 5 year.

So far so good!!! Haven't had to use it yet, but for the price, is great peace of mind!!!

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

Geek squad is great! Would absolutely purchase again.

Great customer service and easy to create a claim.

Got it to bring my 75yr old aunt into the 21 century.

Reviewing a product protection plan. I hope I don’t have to use it

Worth every penny, it always comes in clutch when needed

So glad I paid for this. Our TV stopped turning on after about a year and half of use. Since I got this service they are coming to make sure that it can’t be fixed and if it can’t it’s getting replaced for free! Can’t beat that!

I always purchase the extra protection for my electronics. I’ve used it in the past and it paid off well!

Good help great service and very helpful , what more can you ask for,thanks.