Customer Ratings & Reviews

Geek Squad add on when buying a system a must. My LG TV quit after a year. Geek Squad replaced the TV and did the reinstallation. Worth the cost

I normally don’t buy an extended warranty but due that the tv is a fair condition item and open box I decided to secure the investment.

Always purchase Geek Squad protection. The best part of Geek Squad is when your device is not repairable, they will replace it with a current like device or cash you back to what you paid for it.

Great Service has Solved Problems. and transferred data from old PC to my new one

These gentlemen work every problem I have. And I use them a lot having little kids pressing buttons they shouldn’t. Broken or just a jam they get me taken care of. Even help me file for new stuff. Thanks guys for your help

I bought this TV to replace an older one that was on the fritz. I love how light this TV is and how it looks in my living room. The sounds is amazing and it works at my lower volumes than my old TV. I wanted a non-smart TV since I already have any Apple TV and this worked perfectly.

Although we ended up not needing Geek Squad to mount the new TV we bought from Best Buy, I wanted to share some appreciation for the tech who initially came out to do the job. He was extremely friendly and knowledgable, and gave me a really valuable recommendation on the type of screen size that was right for our living room. I ended up exhanging the original TV I bought for a different TV, which turned out to be a much better fit for the room — just as he predicted. Really appreciated his insight and am planning to use Geek Squad in the future.

Member came out to check tv, unable to repair so they refunded full amount of purchase.

The coverage for the tv is an essential aspect of our viewing experience, ensuring we don't miss a moment. Comprehensive coverage delivers a well-rounded and immersive experience, offering a variety of content. Clear and reliable coverage allows for uninterrupted enjoyment of our favorite programs and events. With optimal coverage, we can stay informed, entertained, and connected to the world around us. Ultimately, this coverage is crucial for maximizing our enjoyment of the television.

With Best Buy membership you get Geek squad protection and special membersip prices. You cant beat Best buy prices!

This was good. After the 2nd TV that stopped working in 7 months I requested a refund from Samsung, Samsung representative said we had to take the TV off the wall we were unable to remove the TV ourself. When our new TV arrive Marcus and Caleb were so kind as to remove the TV and place it in the box for Samsung to pickup. This crew with the Geek Squad is the best, Professional, Respectful and Very kind.

Great help is setting up the new iPad I bought for my father in law

I always get the geek squad insurance! Just in case you never know what happens always a must when buying electronics!

Love adding the extra protection gives me a pice of mind

I don’t care who you are or how careful you think you can be, that extra layer of protection is top tier, for sure.

Can't go wrong with a 5 year warranty on your bigger investment in your house. Have used Geek Squad previously and was happy with their customer service.

Very good insurance for TV and others items proteccion

I came into the store(6/13/25) in a highly distressed state of mind having my finance passing away just 4 previous days that week. I showed Jake of the Geek Squad a photo of my home TV screen and he immediately went into action to help me. He was kind, calm, and expressed his sympathy to me for my loss. When he was finished doing what he had to do to resolve my issue, he came back and told me the good news -I was getting a new TV. What a relief. Thank you Jake you deserve a raise!

Our faithful tv screen went out and did not come back on. I chatted and called the protection plan and since the item was not able to be repaired it was refunded. The service is worth it completely!

Best warranty and service for the price. Geek squad deliverd my tv to replace a faulty one after 2 years. They even removed and took the old tv with them.