Customer Ratings & Reviews

Great piece of mind protection for my new Sony Bravia 5!

Getting the extra protection is worth it. I recommend it to everyone.

5 year Geek squad protection is essential in 2025. If the TV is going to give you problems it is most likely to occur in the last 2 years of your protection period unless you are the unfortunate one to have purchased a "lemon". Granted not all Geek Squad technicians are top notch but in general they provide responsible care when called and you may be lucky enough to get a technician that is beyond excellent. In any event a 5 year protection plan is essential when making such a substantial purchase.

LOVE LOVE MY TV IT KEEPS ME HOME AND OUT OF TROUBLE. HIGHLY RECCOMMEND THIS FOR YOUR NEXT PURCHASE OF A TV.

Excellent product in terms of price and quality. recommended

Great value to have for a item of electronics for your house

This is the first time use of Geek squad for a defective TV. Absolutely awesome warranty support. Calling customer service was easy, was connected to a live person not a computer within a matter of minutes. An appointment was set up and a Geek squad member came down within a week to adjust the issue. Within 48 hours of issue in the system, my issue was resolved immediately. He wasn't fortunate that my TV was not repaired, but with a 5-year extended warranty, I was able to get a gift card as an exchange for my broken TV, and again ordered a brand new TV online and delivered to my house within week.

Best tv I've bought. No issues. Easy to use. Love it

Geek Squad has always done a good job repairing our electronic devices.

Good option to have. Last tv lasted about 5 years before died.

Always good to have have not to use yet. Years ago I had their protection with a smart TV, when things went wrong I got the tv replaced no hassles These aGeeks are pretty cool.

Unfortunately I have never had the opportunity to use.

Great choice. Replaced my tv right away when I had a defective tv

This is a good value to have when you purchase items at Best Buy.

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Absolutely worth the investment to protect your original purchase. Our television suddenly stopped working and was still covered under the extended warranty we purchased.

I love the clarity of this TV and the sound is excellent.

Had to use my Geek Squad Service just 2 months before it was expired on my 75" TCL ROKU TV .. IT WAS REPLACED WITH AN UPGRADED MODEL AND I BOUGHT ANOTHER 5 YEAR GEEK SQUAD SERVICE..

Travis and co-worker did a great job with install.