Customer Ratings & Reviews

Associates connected every attachment necessary for full TV viewing.

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Geek squad installed & explained all features very clearly to us. Connected tv to other devices &took my old tv& disposed it. Very friendly, & helpful crew.

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

So far so good. Always glad to have this service available for large appliance or electronics purchases

Great service they help you and explain very well what your device has

Usually extended warranty's are not worth the price, but with Best Buy I love it. When I had a problem in the past, Best Buy has taken great care of me with no hassles. They have made good when it counts. I may not get the additional protection, but for electronics which can have a high failure rate I always purchase from Best Buy and get the added protection. From what I have read and experienced their coverage is the best and typically the longest. I know of enough people who's TV has died after a year and a half (after the warranty), who were out of luck as they did not purchase the extended coverage. Also, I prefer buying TV's and many items at Best Buy vs all the competitors including Amazon who has given me terrible customer service.

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

Fantastic customer service. We had a question about setting the sound on our new TV and they helped us figure it out right away!

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

So glad I bought the extended warranty for the Samsung 50in series 8 tv. The warranty I got was for 5yrs. The TV worked great for the past 4 years then the screen didn't show anymore. I called customer service and they replaced it with bigger TV for the same price I paid for the smaller TV of the same brand. Great coverage. Thanks BestBuy.

They offer protection on almost every product and get things done!

Awesome squad mate for everything to do with fixing

As we haven’t had any problems with our newly installed 55” Sony T.V. yet, I’m not able to honestly review the 5-Year Standard Geek Squad Protection plan. However, if the protection plan provides service that’s equal to our installation service, we’re not worried about our ever having to use it!

Honestly, the Geek Squad protection is very customer-friendly and hassle-free to use.

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

Why by one year when you can get five year for a good price I really like this

Added the Insurance for $99 , Hopefully I Never Have to Use It !

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

I already used this on my new TV because of stuck pixels. I didn't want to have to take the tv back for an exchange, so i called geek squad and they fixed the issue in less than 20 minutes!