Customer Ratings & Reviews

I have nothing but GOOD things to say about the Protection Plan!! I'm not guaranteeing this will happen for everyone but it sure worked for us! We bought the 5 year plan on our previous 75" TV and when there was about 4 months left on the plan I noticed dark lines coming down from the top of the screen. Geek Squad came to the house and decided the panel was going out. It was also determined that the due to the TV being almost 5 years old a new panel would not be available for replacement. We connected with the most awesome young lady who walked us through our options and she also researched a new TV for us. We decided to go with a 77" Sony OLED because she said it had very few problems with 'burn-in'. Here's the best part....the Protection Plan credited every single penny of our purchase 5 years prior and we were able to put it towards the Sony. You just couldn't ask for anything better than that! The Plan is not cheap but it paid us back 7 times value! Protect yourself with the plan. You may never have to use it but, if you do, you'll be glad you bought it.

Good for all the things that might happen, replace or repair

Geek squad has been a company that's always delivered fantastic service and support not matter what the product.

I have had Geek Squad’s support a few times. They are always helpful: phone or in-person! So for me having the yearly plan is a no-brainer. However, I still think Best Buy should not have removed the inclusion of complimentary home set up that they had up until this year!

Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly

great tv. looks amazing. and the sales rep was awesome and helped me out

You absolutely cannot beat a Best Buy protection plan for televisions! Especially for OLED TV's due to burn-in being covered unlike most protection plans elsewhere. I have personal experiences in which I have had 2 different LG OLED TV's that have been replaced, like for like (with one being upgraded from CX to G3!) due to accumulated dead pixels clusters. Techs came out, diagnosed and TV replaced (even wall mounted again for no charge!) in less than 2 weeks with me of course purchasing new protection plans for both! Best protection plan in the business!

I had to use Gerk squads protection. They made it very easy to replace the AC.

I love this Best Buy protection the best ever peace of mind

The warrant is a great to have you know you are well protected

Only place i buy my electronics.. just make sure to get the warranty

Our 1 year old Insignia TV lost the picture. I was fortunate to have purchased the Geek Squad Protection. The technician came to the house, assessed the issue and ordered a part. He assured us that he would return the next week and install the new part. When he came back to install, the TV failed. He promptly said "You get a new TV". He gave us a voucher for a same/similar TV. We had to return the dead TV. We promptly went to the Best Buy store, turned in the dead TV with the components, and they directed us to the TV dept. We found the same TV, one year newer, and completed the transaction. When we brought it home and set it up, everything loaded up from the Amazon account, and we were able to enjoy the evening. We recommend the Geek Squad, they were very professional and very accommodating to our needs.

For the price of $20 which is $10 a year. It’s well worth having a warranty

Added this to help my mom out. Super cool that tvs over 45 inches, they come to you. So you don’t have to lug around the tv

Worth it especially since appliances are but built to last anymore

The Geek squad was very nice and made sure that I received another Television and I love the quality of my new TV

They back up the products they sell. I've had to put in a claim before and they replaced the item with no issues. Its a no brainer.

For a 2 year warranty on that TV it was $20. What a buy at the time where inflation is terrible and everyone is having A hard time.. I think Best Buy for keeping the warranty price down low and affordable, thank you. Guys,

Great service and good assistance for any concerns

Did a awesome job setting me up, and very polite and knowledgeable