Customer Ratings & Reviews

They are really attentive and the support they give is very clear.

geek squad protection is the best! usually when there is an issue they always replace the item! sometimes they try to fix, either way its great to have

The agents helped out a lot took care of all the needs, I didn’t score 5 stars it took a while to get eveything done

I used my geek squad protection several times and have always been satisfied. If they can’t fix it they will replace it. When they send it out they keep you posted on the the repairs and the time frames. That is a plus for me!

This has saved us so much money. They mounted my 75" TV and there was no way I was doing that for $50. We also had an issue with a MAC at the house and they remoted in and took care of us. Great job and worth the money by far.

Purchased for my new $2k Samsung TV after my old TV died after three years. I've only heard good things about this service so i feel it is well worth having that comfort of protection

We were so pleased that we purchased the protection plan. During a terrible storm, lightning took our TV out. The Geek Squad came to our home, evaluated the damage, ordered the parts that were needed and fixed our TV. It's working great!

Best thing I ever bought. I would highly recommend that you always get theirs. If you’re buying in the appliances TVs anything they need to be serviced well worth the money.

I always get the extended warranty for all my TVs and appliances from Bestbuy. I don't like the extended service of the manufacturer's. Bestbuy is just less of a headache.

It took a few minutes, and a couple transfers, and this was my first call to the Geek squad, but with their patience, my problem was resolved on the first call. Definitely worth the price of the fee for the maintenance. Thanks, Best Buy.

I love this program, I am not really tech savy and the new Tvs are much smarter than I. Whenever I have a problem with my Sony Bravia and my Samsung Qled I just call and they come out and fix the problem for me. Usually its not the Tv, just the lack of knowledge of the user. LOL

Always a must because accidents do happen. Customer service is great no questions asked and replace quickly

Haven’t needed to use this yet but because of the deal I got on the tv I figured I’d add this plan. Had a friend need pixel replacement twice and though the tv is great can’t be too safe so went with the 5 year protection to be safe .

I purchased a 5 year warranty protection plan. Hopefully I will never have to use it but if I do I am glad I have it. I purchased the same plan on an older tv I bought from best buy years ago and it was totally worth it. If you are buying an expensive tv I would highly recommend it just to give yourself the peace of mind.

The Geek Squad warranty is the greatest thing ever! It has saved me money and hassle more than once. Best Buy and Geek Squad have taken care of me when I had my doubts that even they could cover it. I would never buy anything without the warranty!

The warranties from the geek squad are always worth the money.

Replaced my laptop when i cracked at the hindge with no problems

They have been available to me every time I have needed them!!

Great protection great customer service very quick with walk-ins before covid may be appointment since covid. Overall quick with services when needed for my products and high knowledge of the plans and the restrictions each plan has.

The first TV worked for about 4 days and had to be returned. I have had this TV for about 6 month’s and have had no issues so far. Best Buy picked up the bad Tv and brought me the new Tv to my residence and I live about 1 1/2 away from any Best Buy.