Customer Ratings & Reviews

Geek Squad replaced my TV with no hassle when it was having issues. Tech came out and saw the problem and immediately got me a replacement.

During my issues w my Samsung TV, they made it out to my home but ultimately I was told there was nothing that could really be done. Ultimately I had the coverage for the tv and it was replaced.

Yes I bought it because TVs suck and after a little while don’t work right welcome to the age of throwing crap out. This is not a waste if you know that it cost more to just mount the new tv than have the pros handle it

Tv picture went out almost completely.. called up and let them know. Had a new tv delivered the next day and they removed the old tv... great service

Great warranty feature when something is not your fault. The only thing that does not cover is if its your fault such as dropping something or breaking it on purpose, but sure is helpful with laptops to avoid internal system breaks.

I think the protection plans are best because they cover everything and geek squad doesn’t cover certain things on your tv so get the protection plan covers everything!

Not only do we all want warranty on our stuff but who better to take care of my electronics then Geek squad. I’ve never had an issue that they couldn’t solved and if it got to the point where it could not be solved it was replaced no questions asked

Best Buy backs this warranty 100%! There are no further charges if something goes wrong with the item...as I am a Total Teck and an Elete Plus member. Have already had 3 items replaced in years 3&4!

It is always a great idea to purchase an extended warranty for purchases which qualify. I have purchase Geek Squad protection for other products I have purchased from Best Buy. The sales personnel do not pressure you to purchase the protection. They do an excellent job in explaining the protection.

I purchased the insurance when i Purchased my daughter tv. Her tv inexplicably got a very thin green line on the screen. I called geek squad and set an appointment to take in the tv. They gave us a new. Painless and quick exchange.

I have purchased this service agreement several times on different products but it really paid for its self on one television replacement.

I purchase Geek Squad Protection Every Time I buy a new system I sleep better at night knowing that I’m covered if anything were to Happen

Samsung make great TVS The picture is bright and no blur in action sequences. The blacks are very black and sound is good. The remote is simple but does a lot and easy to use. The only thing I wish all the connection were on the back of the TV rather than in the extra box you have to hook up.

I will always purchase the protection plan. My previous television malfunctioned after 2 years and we were provided with a new television of equal value. We were then able to upgrade to a larger model of greater value. I immediately purchased the 5 year protection plan for the new television.

The agents quickly and efficiently installed my new TV. Very professional and explained how everything worked. Setup universal remote and ensured everything worked correctly.

Be assured, it's your Best Buy! Don't worry if you're not a Geek! The Geek Squad has your back!

Great price for warranty, best and affordable warranty cost

The phone geek squad team was very helpful! Tried trouble shooting and determined that the t.v. was not repairable.

I always purchase this protection as the comfort of knowing that my item will be replaced if it breaks is reassuring. I have had to use the warrantee many times and Best Buy has replaced my item for free whenever they could not fix it

This is a great deal and worry free, which makes buying a new tv stress free because I know if something goes wrong I will be protected.