Customer Ratings & Reviews

I love geek squad but for some reason I have been having trouble with this computer using GS I have been using geek squad for 6 years now and I really like it but sometimes it has some glitches

I have used the Warranty on other products at Best Buy. It is well worth it. Awesome coverage. But i have not had to use the Geek squad on my new Samsung yet. But i have used in the past.

I love Geek Squad. Geek Squad has always been helpful with all of my devices. I don't let anyone else touch any of my electronics. I am glad to have Geek Squad services for all of my electronics.

I hoped never use this extended plan, which was costly, but so glad I did. I will never buy another SONY tv. This TV was over TWO THOUSAND dollars and is horrible! My $400 tv is so much better!

Please get this. Expect the unexpected. Our old tv had dying pixel lines and we had no protection.

Got The Extra Protection Just In Case Something Happens!! To Me For Certain Items Always Worth It

I purchased the 5 yr. geek squad protection for ease of mind. I have used the geek squad for minor repairs and also for technical support. These folks are top notch and very, very helpful.

Got the protection plan to cover my new Ultra HD 40K TV!! Can't imagine buying a quality (and pricy!) piece of electronics and not having the experience and expertise of the Geeks as my backup!! I have used them multiple times and have never been disappointed!!

Excellent service, In Puerto Rico, but the center call was not easy to me. I like to make the appointment direct in stores.

good deal for the $ I hope I also hope I do not have to use being last TV broke little over a yr old and out of warranty

[Employee of bestbuy] The extended warranty covers any damages. Seen a lot of tvs die out. Nice safety measure for the price.

Geek Squad set up our TV and answered our questions. Happy with their service.

When I buy a TV at Best Buy, I get this because if it breaks in 5 years it gets fixed or replaced which a TV repair shop will charge a lot more than what I paid- $59.

Only place love to be and must have the only one that does it

I get geek squad coverage with almost all purchases from best buy. Making a claim is so easy. Either repair or replacement it's way better than having to pay full price for a new item.

This is one of the best protection plans I have ever seen. I rest easy knowing that this plan is in place. If they can't fix the problem, they replace the covered item. Simply put; this protection plan is far superior to plans offered by Best Buy competitors!

Nothing last anymore, so you better get a warranty how ever they price adjust it. Its like driving a new car off a dealership. The price goes down on what you orignally pay for it. So if you paid $1200 for a tv and 2 years later with a warranty the will adjust to about $900 that they will give back to you to get another tv plus a $250 five year warranty.

Years ago, I relied on manufacturers warranties until I had a really, REALLY bad experience. I now buy Geek Squad protection for every Best Buy purchase and am 100% satisfied. They're well trained, show up on time and fully explain the issue. Worth every dime!

I always get the extender warranty it keeps me protected and gives me piece of mind. First time I bought it 20yrs ago I needed it had it. Never been without it since. Best buy protection rocks.

Although I didn't utilize the geek squad to set up my TV. I have the peace of mind knowing that they are there to help me when I need it!! I used them in the past for my mobile insurance and they never let me down!