Customer Ratings & Reviews

Bought a 24" smart tv for my truck so the warranty was a forsure

The employees were very knowledgeable and helpful. Easy to deal with

i bought my 70inch Samsung TV from best buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with geek squad associate and unsuccessful trouble shooting, i was told a tech will be sent to my house. i was given an appointment date of over a week. i explained that i have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. i told him, if i have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again. On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and i would have to wait for another 8days to get the TV fixed. This is after i had already waited for 9 days. I told the tech i could not wait and i would prefer a replacement. i was told to call the customer service and i did that. The guy i spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that i was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and i called the number. The guy that answered the phone was very stereotyped and cold. after explaining to him that i have 5 young kids who are so anxious about the TV and i cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, i am the one in charge of compliants but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record. The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and i have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers. When i said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since i had already complained of the long wait from the begining? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now i have to start planning to get another TV, because i cannot wait for another 1 week that solution is not guaranteed.

Does great job ......,,, worth for money!! Excellent service..

Does great job ......,,, worth for money!! Excellent service..

Get the protection and help. These guys and girls are tremendous and helpful. Glad I had the

I always purchase a protection plan on my items from bestbuy it's a piece of mind and always come in handy.

Highy recommend buying this when you purchase your t.v. Our t.v. went out and they replaced it.

Love having these services, its a “just in case” to have

love my tv it has what i like i like to get a tv with input and output on auto and vedio rca plugs

Pay the extra money it's worth it if you are buying expensive electronics

Haven't had to use it but I feel safe knowing that it's there if needed

Have not used for this product, but have used for other things good service

I am very happy with my purchase from Best Buy always great products

Definitely worth every penny! Watched my favorite movie as soon as I bought it and it was a whole other experience.

geek squad are very professional very knowledgeable on best buy products

Fast response hence totally a worthy buy Tor a large purchase like TV

I always believe in buying the geek squad protection

Must have fir added piece of mind. Not expensive for extra coverage.

This 5 Year Protection Plan Is Perfect Insurance For Any Problems.