Customer Ratings & Reviews

I bought this protection plan because I bought Westinghouse TVs. Westinghouse is a great budget-friendly choice for people who don't need the ultimate performance in a TV set. Mine haven't actually required any warranty service. But I have read reviews on here that say the TV must be shipped to the manufacturer's site(s) for in-warranty repairs. That shipping cost could be significant, and that facility is across the country from me. With the protection plan, I can let the Geek Squad repair facility conveniently handle the repair or replacement. Shipping a sizable TV across the USA one way would cost more than the price of these protection plans.

I have always had excellent service with anything ive ever needed from geek squad.

Its great to know that I am covered even further than the manufactured warranty.

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

Worth every penny for peace of mind at a good price

THE INSTALLER WAS AWESOME. THEY GOT EVERYTHING HOOKED UP TO ONE REMOTE WHICH MAKES IT SO EASY TO USE. MY HUSBAND LOVES IT. THEY WERE POLITE AND KNEW EXACTLY WHAT THEY WERE DOING. GREAT JOB GUYS.

I had an issue with the screen on a 65" OLED LG television. The television was inspected by a technician and was replaced at no charge. I am a very satisfied customer.

I enjoy having the peace of mind, knowing that if something happens to my product geek squad covers it

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

Great service they help you and explain very well what your device has

Geek Squad service was fast totally fix my issue which was very important to me. He offer the membership to me which has saved me money important these days

Geek squad protection is absolutely worth the price.

[Employee of bestbuy] The tv is incredibly clear and worked easily right out of the box.

I love to always get a Protection for the years cause you never know what will happen. It’s better to be safe than sorry.

Great tv appreciate Best Buy for amazing deal and service with awesome support

It’s such a great place to go to like I love of and they love pc

Geek Squad warranty is amazing. Everything was covered

This is a little tricky and almost sneaky. If you buy some thing on the website, you have the option of adding a five-year geek squad plan. Nobody tells you that when you’re in the store and you buy a Samsung item. You are only allowed to get Samsung care as your warranty. It is one year less and $10 more. God help you if you try to cancel it and buy the other warranty. You will be on the phone for 13 hours like I was.

The sales representatives were very helpful and the checkout time was very good and the customer services was good also.

Geek Squad is always good to have if ever needed. I've hadn't had to use this at all. I have for 5 years. It wasn't expensive either.