Customer Ratings & Reviews

Landon was super helpful in my research for a tv upgrade. I was specifically interested in the 4K tvs' with 120hz refresh rate for under $600. This Vizio was on sale & $30 less than what Wal-Mart priced for& I got the geek-squad protection since I got a baby on the way & there may be possibility of breakage in the first few years. But with that protection, all I have to do is bring it to the store to resolve my problem rather than shipping it to a repair center & waiting weeks..Plus this option was the best deal Landon was able to find & I was able to physically preview before buying. I'm thrilled to enjoy the modern perspective of entertainment & thank Landon & the team for making my experience above & beyond.

I enjoyed my 2years warranty and enjoyed be a membership

Amazing tv and picture!!! Bright for a oled. I’ve had a mini led from Samsung and this is still superior to even mini led. My ps5 games look amazing. Even regular cable tv the details are just amazing. I have a bright living room and this still works great. Love it!!!

the geek squad plan has always been a reliable investment when my tech goes down

This is a little tricky and almost sneaky. If you buy some thing on the website, you have the option of adding a five-year geek squad plan. Nobody tells you that when you’re in the store and you buy a Samsung item. You are only allowed to get Samsung care as your warranty. It is one year less and $10 more. God help you if you try to cancel it and buy the other warranty. You will be on the phone for 13 hours like I was.

I was happy to purchase it because it came in handy when my TV started turning off by itself it was replaced seamlessly and the person at The geek squad was the next exceptional at his customer serviceability even though the manager of the store was rude to me

Hope I do not need to use this. But bought an open box TV and this gives me peace of mind.

I always buy this protection and I swear it never fails me. if I need any assistance or need my device replaced for any reason geek squad is always there for me. I like how Best Buy gives you the option to buy the protection at a discounted price yea its ONLY for that particular device but its so worth it! if you don't purchase the geek squad protection with any purchase (that's eligible) from Best Buy then your going to be coming out of pocket for repairs and possibly a new item and it will end up being a pretty penny!

Great TV for an affordable price :) Has a clear image and sound and was very easy to set up.

I always get the warranty package!!! Highly recommend! I had my previous TV from Best Buy and it went out after only 18 months. Best Buy replaced it and reinstalled the new one at NO Charge!

The service and support is excellent and Work They are very compliant and perform their work very well

The staff was great in helping me purchase this. I have not used it yet and hope I don't have to

Excellent coverage, you never know what could go wrong, No need to hassle going to the manufacturer, protect yourself It's an excellent price and product!

My computer got hacked I took to the geek squad they solve the problem now I have a peace of mind knowing they have my back

I buy Geek squad coverage with everything I buy from Bestbuy that costs more than two hundred bucks! I've actually only had to use the geek squad service once, but it paid for itself that one time for every time I've bought it! A laptop I bought my wife for school died during finals for her master's program and they ended up giving me a new laptop and they were able to backup all of her files and they were very fast with everything, so long story short; if you buy a major appliance or expensive piece of electronics from Bestbuy spend the extra money for the Geek squad service!

Great product! I have a peace of mind knowing that Geek Squad is there to assist me with the product that I bought!

I’ve had extremely good luck with extended warranties. I’ve gotten a replacement for every item I purchased the plan for! The one TV I didn’t get one for, just burned me! It was a top of the line Sony and the repair estimate was $10,000.00!!! Buy the warranty. It’s worth every penny.

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

Very helpful. They make it very easy Incase of a damage

The best warrenty for a tv repair problems when you need it