Customer Ratings & Reviews

I have never been disappointed when I walked into a best buy. When my son needed a computer for his first year of college he received exactly what he was looking for.So yes I can say it was our BEST BUY

Any issue that I had geek squad they been there helping to me to fix it I would 100 percent recommend the insurance

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

So far not much to say. But It worked very well in the past, so I decided to buy it again.

If you determine that you want to take care of a device for a certain amount of time, and you decide the price is right for that item, then nothing beats Geek Squad coverage. If they can’t troubleshoot your problem, they will send a technician to repair it. If they can’t repair it or determine it not to be cost effective to do so, they replace your item within the time period for your coverage. I don’t get it on everything, but for something I know I’m going to be trying to use for 5+ years, it really doesn’t make sense to forego this coverage long term.

The technicians are the best. they are very courteous, informative, and professional.

The Geek squad team is very thorough and patient when explaining and deciphering whatever problem you may have. In my case, it was my old tv. They got a team to come take a look at my problem in less then a week (during COVID-19) and were very sanitary and took necessary precautions while in my home. They wasted no time and corrected the problem very quickly. They were in and out in 10 minutes (I mean it) Bravo, y’all are bomb. Get an insurance plan guys, because it didn’t cost me a thing (or a deductible) and they’re smart and fast. Do it.

My goodness you definitely don’t want to purchase any electronics with this protection It is so worth every cent You never know if a product will fail so protection is of the utmost importance Easy replacement process

Nice printer. Easy setup. Holds a ton of ink. For me it was a good choice.

No experience, since I've never used this, and that's ok.

I would recommend a Geek sqaud extended warranty. I bought one for my 75” tv. If they can’t fix it , I believe they send you a check for your purchase price. The TV is 85 pounds so it’s not something I want to lug back to the store or to a authorized service center

Had an LG LED TV die on me. Brought it into Bestbuy, had to make an appointment to speak with a Geek Squad member. Next appointment was available the following weekend. I went in the next Saturday, TV was sent out within a day or so. I kept getting emails telling me what was going on. After 5 days or so they told me nothing could be done to repair the TV, it would cost too much. And I was getting a replacement. Went back to Bestbuy and they gave me a gift card for the full amount. If I didn't buy this protection plan, I would be out of $600. Needless to say I used the gift card to buy a new TV and I bought the extended warranty.

Purchased this for my last 75 inch TV, 2 years in and one of the rows of pixels went out. Geek squad came out to my house and within 20 minutes they diagnosed the problem, I received an email accepting the claim and they gave me full credit toward my new TV. Within 2 hours I picked up my replacement TV in the store.

Nice picture and sound for the price can't be beat. Navigation can be a bit of a pain. Overall good buy!!!

I always purchase this service when i purchase large items. Usually, i do not need the service, but when electronics fail this service is worth every penny.

If you buy a television or anything over 200 bucks I would definitely recommend getting a protection plan because without it. It's like throwing your money out the window, there are so many different manufacturers making products now you just don't know if your product will be any good or last. So I definitely recommend getting a protection plan.

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.

1st TV was faulty. Got new one shipped out and no problems with 2nd unit

I truly recommend this protection I always like to buy extra protection for the items that I buy , if you want to be with no worries just get the protection plan.

best in store warranty! if you have an issue during its time, you get store credit