Customer Ratings & Reviews

Recommended for fragile purchaces. Especially if it's expensive. The idea is that you're not expecting the product to break, you're putting down a bit extra so that if it does, you don't spend a lot more to replace it.

[Employee of bestbuy] Nice Nice nice nice nice nice nice nice nice nice Nice Nice nice nice nice nice nice nice nice nice

I haven’t use this yet but I thought this was for putting up the tv and rep from Geek said no it’s for if something happens to the tv GOD forbid.

We had to use our protection plan to get our less than 6 month old TV fixed. It couldn't be fixed so we had to get a replacement and of course, they didn't have that TV anymore so we had to pay the difference and get a different TV.

I was mislead. The rep who sold me this told me the protection covered accidental damage. Since I have 3 kids, this seemed like an easy choice.Unfortunately, I found out today that isn't the case. One of my kids lightly hit my screen. It cracked. Best Buy customer service and Geek Squad were of no help. The so called "protection plan" covers pretty much what the 1 year warranty cover covers. And then when you ask for a refund on the extended "protection" they give you a pro-rated refund because even though your tv is covered under the manufacturer warrent for a year , your " extended protection" begins the day you bought the tv. We spent a lot of money at best buy. I guess to them, we are just a drop in the bucket though. Nobody could make this right.

I am not happy with my tv purchase and tv warranty

Other than it glitching sometimes it was worth it. Although it stopped working after two years.!

It’s decency fair I suppose. It’s just a gift they give you for spending over a certain limit.

Going on 4 weeks trying to get a new remote for my barely 3 month old 55" tv, because the first person i spoke to apparently did not finish putting in my claim and when i called back 2-3 weeks later they did not have it available. Its been a great time. Definitely more displeased with the product itself than i am with the service, however.

Not a fan of paying for services that seem to always expire just as problems occur. However I’ve used in the past with a faulty electronic. But a waste of money if not used

I made a purchase for a 32” oh no insignia TV at store #82 back around Feb 2019. My tv become defective and I took it in and they told me the process changed with the GSP, that is they had to send it to GeekSquad for them to try and fix it and then it would have to be sent Nova. So I took that as I would be without a tv for quite sometime and they had absolutely no answers for me and did k ow what was going on. The employee that was helping me name was Dana and she called the manager over who’s name was Ashley and she told me that she didn’t know that was the new process. No one told me at the date of purchase that the geek squad replacement plan or geek squad protection plan was changing and the process of me now using my claim for a damage or non-fixable product was changing that’s the issue I’m having with my recent visit to the store in Victorville California. I will NOT buy from Best Buy after hearing this from there associates!

Nothing could be fixed,becaues of the employees at Best But the day I purchased this TV- I had 14 days to pick it up. I when the first day, early evening. It wouldn't fit in my car. I tried to leave it to pick up another day. They said I couldn't. Then I asked to return it, and rebuy it, but that I would lose money. I had to stand outside and carry the huge TV "Open box with no Box) alone with no ride. In which carrying it to my car with no help the screen cracked. So I have never seen anything on it.

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.

This insurance is no good a waste of money i bought this insurance for my tv and my 55in hiensen the tv last for 2yrs n 2 months and the insurance and when the insurance ended the tv life ended the tv dead now i have no tv and paid for insurance and i reach out to get help from best buy and they told me to Pay $99to get my tv fix and i agreed to it but best buy geek team cancel on me the same morning the was suppose to come sayings they cant look at my tv r fix unless i buy another ins for 199.99 this is so wrong and then i will still have to pay to get the tv fix just so wrong how they do hard working people

Smart features suck slow connection even when hard wired

I got this for a TV that actually warranties their TVs for 3 years. That manufacture being LG. So the price you pay for what you get is just not worth it it's not even an extended warranty. GEEK Squad warranties run concurrent with the manufacturer warranty. So you literally have two insurances and paying a high price for one of them. Maybe on a one-year it would be worth it. But the price you're paying is crazy compared to what you get.. it would be worth it if it actually kicked in after your manufacturer warranty what's up

I have not had to use the geek squad, so I honestly can not review their services. I purchased the service as a preventive future measure which I hope to have but never need.

This service is trash. Geek squad doesnt cover everything they say they do. If you buy the protection you have to go through the manufacture first and then geek squad gets involved . When you try tk get a hold of them they have you om hold for hours. My tv has a lrgit burned mark on it and they said ot was physical damage when it clearly shows the burned mark on my TV so they couldn’t fix anything. They jusy told me i bascially gey my money back for whatever i have left on my plan for the protection. This really isnt worth anything. Never getting geek squad again. USELESS

It was a bit pricey, compared to other virus and software protaction.

Got Geek Squad 2 yr agreement for a refurbished laptop that was a great price. Hope I never need to use it since it would suck needing to turn my computer over for a week or more.