Customer Ratings & Reviews

Not sure haven't had to use it yet. Hopefully it will be worse the purchase.

I took the 5 year protection plan for peace of mind knowing my kids watch a lot and I would get the Tech help as needed

My tv started showing garbage on the screen and I noticed a black spot on the bottom left corner seemed like something got burned inside and came out. I tried to claim manufacturer warranty from HISENSE but they are saying it is physical damage. There could be physical damage but that happened from inside the TV not outside impact. Never buying anything from Hisense or getting Geeksquad again. Worst experience. Geeksquad is also not covering the warranty because they are saying it is still under manufacturer warranty.

It didn't cover damages to the TV. It will only co

Anymore when you buy a smart TV if you don’t get the Best Buy extended warranty it’s really a hassle to get it worked on if anything happens to it my opinion you’re stuck in a trap if you don’t buy it at Best Buy won’t help you and you have to send it back to the manufacture yourself at your cost my rule is if anything cost over $500 I’ll go ahead and get the warning if not I’ll just replace it so recommending thisFor recommending this to someone who would be either yes or no depending on how much you spent

Geek Squad protection - when needed - is really helpful. But the question is whether it is worth the initial cost. I think so but it might depend on the product.

This is a wast protection for the TV. We can basically get the TV assembled and installed ourselves. If your TV has any problem this protection plan just allows you to drop off your TV at a Best Buy but doesn't instantly replaces it with another TV unlike all other protection plans. This plan requires to send the TV to manufacturing facility of the provider and gets it repaired which can usually take about 6-8 weeks. Until that time you will not have a TV :(

This was expensive and not well explained when purchased. Disappointed since thought I would have different cover from what we got in the end. Pity the sales people were not more informative. Glad to have it though just in case something goes wrong with tv since it is an expensive model. Guys who set up were okay but expected better service and more information. Wish we had bought more items together at same time as only one installation is covered. Ask more questions so you are better informed before purchasing!

A protection plan that means absolutely nothing for the replacement appliance when something goes wrong. Apparently you need to proactively tell Geek Squad that the protection plan needs to be extended to the new replacement appliance with the serial number, otherwise, they will tell you that you are SOL if something goes wrong with the replacement even if you are well within the protection plan duration. DISHONEST business practices preying on customers.

So far I haven't used the warranty for my tv but much like any insurance you never know when it might come in handy. It is good knowing that such a valuable product is protected for two years in case of something happening.

My washer still leaks at time and takes longer to spin out but always run test with a empty load that a proper

A complete waste of my time and money.I would dis January 6, 2018 KOSTI from WORCESTER I processed Samsung - 50" Class (49.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV and i payed for 2 year protection plan Geek Squad from Best Buy.In the mean time that the TV was under the warranty in the screen appeared a black dot and after some days vertical multicolored lines.I notified the team of Geek Squad immediately and the specialist that come home didn't identified any exterior physical damage ,absolutely nothing,that it's true.Only by the phone another technician said maybe it's a crack MAYBE ????????The answer from Geek Squad is we do not cover .There was in fact no physical damage to the device and geek squad was very unhelpful.I spent money for coverage and i got nothing out of it. A complete waste of my time and money.I would discourage everyone from purchasing protection under geek squad!!!!!!!!!!!!! No, I would not recommend this to a friend.

I like the peace of mind in having protection. I haven’t used this yet so I have nothing to review. Ridiculous to demand 50 characters to review something I haven’t used.

I'm sure it's good but never got to use it until it was expired and now I'm not going to renew it!

Great for bedroom or den. Fire tv works fine. Tv with Alexia is a plus

The 2 year plan is ok just wish that best buy would cover both years themselves instead of the first year I have to deal with the manufacturer of the tv what is paying for 2 year warranty it doesn't make sense

Great purchase, will recommend to friend. It was easy to pick and add to my purchase and was bought with ease. I hope to never have to use it, but better safe than sorry, i wouldnt want to be caught without it

Already purchased G-squad protection plan, now they want $149 to have a service tech come out and look at problem. I’m disabled, but they want me to take it in, instead of the option of mailing it in for repair? I would not recommend geek squad or Best Buy’s protection plans at all. It’s better to purchase a separate plan with other insurance or protection plans from other providers! it made me sick to my stomach that I paid this much for protection plans on multiple items only to find out that when it collect more money and don’t have an option for a male in repair for someone that’s disabled?? They’re not thinking about anything except their bottom line, certainly not considering their loyal customers! Will file a complaint!!

I got this tv because it was on very good price got it delivered graphics looks pretty awesome happy with my purchase

So I wanted to protect my 55" Samsung TV. I was told it covers EVERYTHING. It doesn't. LCD screen cracked internally. Geek Squad shows up and say it's not covered. WTH?!?! That's not what I was told, not what I paid for. Now even cancelling the plan is a pain. Just give me my money back. From now on, I'll buy online and NOT Best buy