Customer Ratings & Reviews

My expensive $3000 tv got a whole bunch of dead pixels after 3 months of use and despite having paid over $400 for an extended warranty, They will ignore your claim and force you to keep calling them over and over and waste a good chunk of your life for months and you will still get nowhere. They will tell you its up to the manufacturer and the manufacturer (in this case Sony), will deny you.

This is for my Dyson vacuum it works great but service is horrible never would have thought Best Buy would be so bad and I purchased extra warranty it has been there 15 days now and can’t reach no one I would not recommend buying anything there

I was quite disappointed when Geek Squad wouldn't even look at my 50" TV that took a lightning hit. Instead I ended up buying a new TV and this Geek Squad coverage. I've not asked for service using this to date.

Not really impressed with geek squad. Best Buy always give you this promise (been told many times) that if it breaks, under warranty, they will replace it. Never that easy. Has never happened yet in all the warranties I've had from Geek Squad. They repaired by Chromebook only to have it have the same issues a month later. I figured it wasn't worth bringing in again.

I only bought this to protect my investment. I have never had to use My geek squad protection so I cant share my full experience.

first off they didnt come to the house. they wanted me to take it to the store. we have a car and i paid for them to come and fix it. not me take it there. there was an issue with hdmi's switching on their own. the power would radomly switch off. the screen would go blank. we switched hdmi cables and stuff. i called multiple times about the issue. there thing was for me to take it in. i paid this extra money to not have to. how is it my fault that you didnt have employees. i understand this may be harsh but we just moved into a new home and had to be iunconvienced by this. anyways. the tv is basically crap and i didnt take it in. but i think i should get a refund because they didn't and wouldn't come as i paid for then to do.

I like the service because if something wrong they’ll come out

Was told when getting this for my tv that if a kid hits it with the remote they would still cover it. My tv had a light shadow effect on the left side but had no obvious physical damage, i assumed it was setting but after a bit it worsened, when they checked the tv they said there was an internal crack and it was not covered. The tv was barely 6 months old and all my money went down the drain. The tv had not been hit or anything since we bought it. It was messed up from the start but I was mad that I was told cracks would be covered and then all of a sudden it wasnt. At least I know for future references.

It is a good deal but we always purchase the 3 or2 year & always renew because it is so valuable to us

i purchased this protection plan since last 5 years. i had 2 protection plans with them i got cracked screen which was not covered even with a lot of effort so i had to cancel my protection and the representative canceled the second protection plan associated with this tv. when i found out i spoke with them and they promised they will reinstate qithin three days but even after 1 month after every 3 days 2 hours of calls and telling the whole story to every 6 or 7 representative today when i again called one representative told me.they have fixed my problem and reinstated the plan again, i was so happy and to confirm i requested for repair and after 2 hours they said maybe it was a prank or what but they can,t reinstate my protection plan back, even though it is their agent fault but they don,t care about that i have already lost one tv within 1 year and this one 4 years i spent for this protection plan and now blindly they cancelled my protection plan.

Horrible delivery service because they cant give you a exact time. Plus was told needed a autograph. That was a straight up lie. Dropped it off a d left.

Pretty good plan they come out whenever you need them to for whatever you want if there is a problem with the TV as long as it isn’t damaged on the outside they take it back worth the costiii

Bought geek squad protection, hope I never have to use it

I've never had this service and so far I haven't had to use it. Hoping if I do it'll be a good experience. I'll update you if I get the chance. From what I can tell - it seems to be worth it.

The geek squad protection is not something that runs after the manufacturer warranty expires. It is something that runs the same time as the manufacturers warranty. So when you purchase a 2 year warranty it is only really 1 year since the manufacturer covers the first year. What they don't tell you is that your paying for them to come out the first year and do the installation for you which is why it is easier for the consumer. Wish that there was more explanation of the program during purchase because a further extended warranty would've been taken for defects that could show up on the television after two years.

Who knows? Just got my tv. Hope I don't need service this soon. Crazy BB saked for a reveiwd this soon.

Received help a couple of times when I came in store. When I used phone help did not receive call back.

Listing the extended warranty as average cause we have not had to use it at anytime yet. Assuming good value at this point.

The process to get a response from the Geek Squad and what really is covered is not clear

There is no warranty or protection on this TV... I bought 2 and something happened to 1 I call them for weeks to hear there's nothing anyone can do.. but they sure as hell will take your money though