Customer Ratings & Reviews

We haven't had a chance to you use the warranty yet

I brought a 55’ tv on March of 2020. I add the protection plan and the tv stopped working. It took a tech person 3 weeks to come look at it and determine it could not be fixed. Finally the tech person says the tv will be replaced. 3 weeks later I’m finding out they are not going to replace the tv and I’m just out of luck. What’s the point of buying the protection plan if I can’t get my tv replaced. It’s not my fault the tv can’t be replaced.

I have had no reason to use this so I'm not sure if it's a good deal or not.

Not sure I haven’t used it yet but it is asking for a review

For repairs & replacements Can’t go wrong with Greek squad

I don't remember every getting this. It is always difficult to get the squad as I remember to get anything right.

I really hate getting extended warranties , but after spending $500 on a new tv , I wanted to make sure I was covered for another 5 years for $100

they do not honor the geek squad protection, the customer service reps are overseas incompetents, that don't know what they are talking about.im shocked they havent gone out of business , they dsold me a roku tv that turns off and on when im using my air conditioner remote , the tv resets constantly for no reason . the foot stand risers just cracked and my tv fell now i have scratches on my tv .i will never by a roku or none american made tv .

I understand products aren’t made to last, however always purchase a just in case protection plan.

I gave only 3 stars because I have not had to use this yet, so I can not rate the quality of service. Hopefully, when I need it, it will be awesome.

I have used Geek Squad for a number of years for maintenance on my company computers. I recently had bought a new computer at Best Buy and needed to have them set up the new computer with all the information from the old computer and then tune up the old computer. Ultimately they accomplished part of the work but not all. It was disappointing to know that I will need to make another appointment and bring the computers in to be worked on again.

Its a warranty so what can I say. I buy these with everything but have only used a warranty once. But, I guess I will be glad I have it one day.

Its a service contract. Not much to say... If you are clumsy or very active then its needed.

NOt sure how the Geek Squad works. Haven't had to use yet.

Haven’t had to use it yet but have on previous purchase.

I haven’t been able to keep a tv for more than 3 years for some reason so I have to get the geek squad protection I just with it was cheaper.

Good to have for safety and if you work in hazardous jobs or prone to being clumsy but if you don’t use it it’s feels very wasteful to purchase

Warranty not explained well and should continue to replacement tv

It is okay. It could be better but for the price it gets the job done

Not please with this purchase i use it once and the system canceled my service by mistake according to best buy rep.