Customer Ratings & Reviews

They did right by us...but it took almost 2 months which I thought was a little crazy. However...in the end my issue was resolved...

They did right by us...but it took almost 2 months which I thought was a little crazy. However...in the end my issue was resolved...

Our TV wouldn’t turn on after eight months, so Westinghouse refunded the purchase price. We had purchased the 5 year protection plan on the advice of a salesman in the store. We then made the purchase online. When the TV stopped working, Best Buy would not refund our entire purchase price for the plan, but would prorate it. How is this fair when we never used it and it didn’t take effect until the TV was over a year old? Worst custom service ever. Long hold times to speak to someone then reasonable requests and customer satisfaction not met.

Geek squad never sent me a reminder telling me that my 2 year support was about to end

Worth it till the item may have a defect at no fault of your own that their so called smart squad deems it as a physical damage.

Not sure it was worth it. Was led to believe it piggybacked the manufacturers warranty, but it doesn't.

It's ok so far. I need to get more familiar with this protection plan. I would like to buy more stuff from Best Buy and get the protection plan to see how it benefits me

Great tv..but it literally just died 05 12 2022.. purchased February 2020. Warranty just expired..

Picture is great sound is not good at all need to buy a sound bar

Not sure to which item this is for. But I have not had to use use it as of this date.

Haven’t used it for my tv yet and I’m hoping vizo will take care of me after the two year

Bought this due to the TV I was buying was on a black Friday sale. Have yet to use this. The price was worth it though for the peice of mind it gives though.

Every time I go in I end up having to upgrade, or replace what I took in. Always a problem that ends up costing more money.

Contacted them when I had issue with TV and scheduled appointment which wasnt for a week. The technician didnt show up and instead just called and said he would be ordering all internal parts for my tv and that I would have to call and reschedule an appointment which wasnt going to be for another week. Leaving me at minimum without tv for several weeks. With the price of tv and warranty I feel like customer service should be better and held to a higher standard. Very poor business practice! Extremely disappointed customer!

Hear it covers burn in pictures so that's why i bought it. But expensive

I bought for my TV, I haven't used this service yet. I could not say its poor or excellent.

I'll have to wait and see on this. I have not made a claim yet or submitted a repair so I'll have to rate it neutral for now.

We scheduled install of our two tv wall mounts and the team arrived saying they couldn’t mount the tv due to having metal studs. Would have been nice to have known if they didn’t do specific installs prior to waiting for the scheduled appointment. Had to hire a different team who installed our TVs without any barriers and have had no issues so not sure why team at Best Buy weren’t capable.

I purchased this protection and did not get any benefit from it. My phone was damaged and I still had to pay a deductible in addition to the monthly rate. Not worth it

Never had to use it so feel like it is a waste of my money...until the one time that you need it. Better safe than sorry! Hard to transport these large TVs to get them serviced.