Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30930 reviews
(30,930 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Can't answer simple questions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to get USB to work on a Fire TV. Geek squad person spent 30 seconds on the phone and suggested a home visit (this is after I told her that my building was on lockdown). Save your money.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Today 0 I/m a member and can't talk to anyone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't talk to anyone. I paid. I need your help. You want more money. Please help me .
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us for this. We'd like to know more of what you're looking to do and need help with. To get help, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had to use this service yet. I did purchase the 5 year plan for my new oled tv
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv isn’t working anymore I’m not sure what’s wrong with it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Protection Plan do not protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV screen started cracked after 1 yr later and Best Buy customer services told me Plan does not cover crack. What is the protection plan for???
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Its okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a geek squad, so one day i brought my non working old PC, they literally told me they can recycle it :(
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not too happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a rip off, won’t cover anything except what the warranty covers allready
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Lied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plan sucks. I was told the tv is covered no matter what. The dog jumped onto the screen and cracked it . Geek squad told me it is not covered
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money if your purchasing this for a tv, just make sure you have some good renters insurance, as the plan does not cover cracked screens on TV's, I'm so dissatisfied.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get anyone on phone to help tried 3 hours straight
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
absolutely useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad coverage is absolutely useless and pathetic
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one tech that they have and send out dont know nothing and is rude and disrespectful
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far we have not used this service. I am sure they are good if needed.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I purchase this product garbage pure junk
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
computer repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service. I took one of my computers for repair and it was damaged
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There not that good I wasted my money on the geeks
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad is a bunch of bs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U do not protect anything waist of money and I am very mad this don't make no sense that nobody can help me I not happy with this buy I waisted my money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They where very helpful with installing the mount.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Skip Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Skip the Geek squad protection. When you have a great product, the manufacturer's warranty will usually cover the item in the first years.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on the geek squad it was not worth it they just steal your money
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend