Customer Ratings & Reviews

This "insurance" plan is a definite must have, especially if you are not especially tech savvy. I have used it numerous times and it provides peace of mind and is reassuring to know that any problem(s) I encounter with tech issues will be handled in an efficient and thorough way.

The agents were great! Great customer service, answered all my questions!

It seems like whenever I finally need to use GeekSquad for something important.. they are unable to assist. A little frustrating, I don't pay for extra protection because doesn't seem worth it to me

Very polite and helpful. No problem on picking up the other tv.

Love it all the way i really recomend u guys to all

Excellent service even when facing complicated account issues (I have two accounts and the protection and television ended up on different places.) My original television couldn't be fixed so they issued me store credit to put towards a new one. Definitely worth the money.

Purchased this for 65" LCD TV. While I normally don't purchase extended warranties, the peace of mind this provides knowing that I will have an operating TV guaranteed for 5 years is worth the small cost. I have had several large screens fail, so knowing my cost of ownership over the next five years, as compared to possibly having to purchase a new one after the one or two year warranty passes is a plus.

I always purchased Best Buy's GSP when I purchase large ticket items (e.g. TV, Computer, etc.) and they usually don't disappoint. Just make sure when you're purchasing a GSP that it doesn't run the same length of time as the manufacturer's warranty because it's pointless at that point. Other than that, replacing a defective unit is fairly easy.

Very happy with the extremely comprehensive protection of the Geek Squad TV Warranty package. Including Burn-In in the warranty makes this easily the most secure warranty around.

I got this tv with the warranty to my 1st tv due to it breaking, geek squad was awesome, very easy with the help, recommend everyone getting geek squad protection.

Excellent! Good Service and nice atención for the empleados. I like Best Buy. Is the BEST

 This TV came right on time. My old one went out on me. My warranty was up so I had to get a new one. I seen this one the price was right, so I got it brilliant picture look like I chose the right one. 

They are very knowledgeable and helpful to you I love it

4 yrs ago I purchased a High End Sony TV, and purchased the 5-Year Protection Plan. It paid off, when that TV stopped working. Geek Squad came out, advised the TV had to be replaced. Went to Best Buy, got the Protection Plan value, and ended up getting a 75” and a 55” for the bedroom. And a gift card voucher with the remainder of the $$. Didn’t hesitate to add the Protection Plan to both TVs.

Warranty price was very welcoming and a no brainer

Havent used it yet but 5 years is a great warranty

Just had ro drop off no setup.the delivery people was very helpful wirh service.

Geek squad is impossible to cancel. I'm hoping I don't have to use it!

I’m really not looking forward to bringing my LG OLED tv to geek squad. Because if I do that means something isn’t working properly or it broke. In the past when I did bring something to them that were very friendly And took the time to listen to your problems.

The agents were very polite and courteous. They even put on bags over their shoes to cover the soles from getting our living room carpet all dirty. Our TV screen had been damaged from a direct hit by a flying drone. Agents went through the process step by step with us and made sure all options were assessed. I recommend buying coverage for all your tech. We’ll worth the purchase.