Customer Ratings & Reviews

Great service to have. I hope I do not have to use it. But good to have.

It's kind of hard to Rate, I have not had the opportunity to use the service. Hope I never will.

Laborious process to get anything done. Takes a LONG time to have anyone come fix or check items.

The Geek Squad provides excellent service and are very professional. Highly recommend anyone rely on their expert knowledge. The Geek Squad installed and calibrated my TV. You cannot imagine the expertise required to make the necessary adjustments to the settings to make a TV picture and the sound perfect. Let the Geek Squad install and calibrate your TV. They really know what they are doing and it really makes a huge difference.

Always great to have some protection and help in case anythign happens. Geek Squad are a massive help.

Purchased the geek squad protection plan for my Lg OLED, the first TV I had got screen burn in and this plan replaced it with a Lg OLED 3 years newer with another extended warranty all included with no out of pocket expense. Best money spent ever. After 3 years to receive a better TV with another 5 year warranty. That’s what I call a no brainer!!!

Good expalanation for necessity of protection plan.

You can't beat getting protection and troubleshooting abilities with expert technicians when it comes to your electronics. I've been dealing with Best Buy for 15 years and have never been disappointed with it's services. I ALWAYS get the Geek Squad Protection Plan for peace of mind and assurance of my product. It's the only way to go. Get quality products and quality service. You'll be happy that you did.

The most beautiful guarantee I have seen in my life

Hopefully I don’t have to use it but just in case I have it.

I have had the geek squad come to my house on several occasions with different items over the years. And they are just great.

Reliable warranty that covers issues no questions asked.

Geek Squad Service is your modern day Mod Squad. When the going get tough. Geek squad pull the rabbit out of the hat and the tough get going. Geek squad, like Mod squad give you and your products, purchased items or services and warranties that much needed burst and boost of complete added protection. You can't go wrong or astray. Geek Squad Standard Protection will make your day..

Geek squad service was quick and simple!! I was worried i was going to have to go through all these loop holes just to replace my tv that had lines going across the screen but they ended up giving me options such as a new but same model tv or a gift card for a new one.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

This tv has an excellent picture. I have no problems to report

Haven't had to use it yet, but it will be worth the money if the tv dies before the 5 year mark.

I'm not a big fan of warranties on small electronics. But for a $400 TV . . . I bought the 2-year warranty for a little over $20. I figured that if something is going to go wrong with the set, it should happen within two years. Otherwise, it should be OK. Then it would be time for a new TV, anyway. My only interaction with the Geek Squad was on a carry-into-the-store computer problem. They diagnosed the problem and recommended a self-fix (which worked), and charged me nothing! I was impressed.

Worth every penny. I had an HDMI port go bad in my LG C1 they came to the house replaced the entire board within 30 minutes and did not cost me anything extra. The service guys were excellent and friendly. Highly recommend when making expensive purchases.

I'm so happy that we got this protection plan. Geek Squad knows what they're doing and is always reliable. With a crazy cat who loves bird videos, our getting this for our TV was a must.