Customer Ratings & Reviews

If you get a chance to take advantage of this within the first 2yrs after purchase, then you'll be golden. Sadly most electronics seemed to be programmed to fail within 24hrs after any insurance, protection, warranty, etc. have expired lol

Purchased Geek Squad fixed my flat screen TV. There was a problem which was fixed for free by Geek Squad. Took multiple visits but TV did work between visits just with some features not working.

Very great and informative, i feel more positive with my purchase

I haven't had a need to use it yet, but definitely would recommend just for peace of mind when purchasing anything tech-wise

I purchased this extended warranty because it covers parts and labor as well as in home repair. Even covers damage from lightning! One repair in the five year coverage and it will pay for itself.

After killing an 11 day old computer with a coffee spill I wouldn’t be without it. Then there was a particularly frigid day without gloves and as I was on my way to see my GEEKS my freezing fingers dropped my computer on the corner and cracked it. They put a new ‘skin’ on it. I’m sure I’ll make use of my protection on my new computer too. I seem to have karma with electronics.

I really appreciate and love the installers because they walk me through it explained everything to me and fixed and clean what they messed up

I signed on because their terms were good and I will have piece of mind. Nothing is predictable witha new product. I haven't had any issue so far but they sent an email to check on the product.

Love this wall mount very sturdy would recommend this to everyone

Always worth getting the protection plan! A piece of my vacuum broke off many years later and I got a full refund in store credit.

Worth every penny, when repair is not achievable, replacement is quick and easy. Purchase the 5 year plan, items replaced, home theater receiver, 55 inch tv and cd player all in the 5th year

The delivery guy was nice, professional and carried the TV with care.

You absolutely MUST get a 5 year SERVICE PLAN when purchasing SAMSUNG SMART TVs because my last two TVs went in 2 years and 3 years. It's truly a NO BRAINER.

Was looking into buying a TV through Samsung as there protection plan and other offers seemed pretty good, but then looked through Best Buy and the offers with Geek Squad protection seemed just a few points better money and protection-wise. Geek Squad does a good job of servicing any needs or issues.

The agent mounted my tv and connected to my firestick

It’s always a good idea to purchase this added services when purchasing electronics. I was so grateful that I did purchase it. When my television went out it was replaced right WY.

Purchased this service agreement with the purchase of our new 85" TV and mount.

I purchased this for a little peace of mind. Because the oled tv is a little more expensive I didn't want to have to worry about any problems that might pop up.

Works as stated oled tv had burn in and techs came out and inspected the tv. A few hours later I received email saying they would replace tge tv.

Upgraded from a 55” and it was a great decision. Love it !