Customer Ratings & Reviews

@BestBuy @BestBuySupport I am going through a nightmare customer service at Geek Squad Scranton 959 Viewmont Dr Dickson City, PA 18519 I am writing to express my extreme dissatisfaction with my recent experience with Best Buy's Geek Squad installation service. I purchased a Samsung 75” Class LS03D The Frame Series QLED 4K TV with Anti-Reflection and Slim Fit Wall Mount Included on August 17th, 2024. I scheduled a Geek Squad appointment for TV setup and mounting on August 23rd. During this appointment, the technicians suggested that I hide all the cables, including those from the TV and soundbar. I agreed and rescheduled for August 28th. To my dismay, the team that arrived on August 28th had no idea how to mount the Frame TV. They suggested using the old mount from my previous TV, which was completely against the purpose of purchasing the Frame TV. The team left without mounting the TV and instructed me to reschedule the installation service. I called Geek Squad and spoke with Andy, who informed me that the system was not updated and that I would need to wait 24 hours before calling back to schedule. I followed their instructions, only to be told the same thing again. After waiting an additional 24 hours and calling Geek Squad again, I was informed that the system still had not been updated and that I would need to wait another 24 hours. As a customer who has been waiting for my TV since August 17th, I am extremely frustrated and disappointed. It is unacceptable that I have to repeatedly call Geek Squad and beg for them to schedule a service that they have already botched. Their lack of efficiency, knowledge, and customer service is truly appalling. I urge Best Buy to take immediate action to address this issue. I expect a resolution that includes a prompt and correct installation of my TV, as well as compensation for the inconvenience and frustration I have experienced. Just to add into the story I spoke to the manager they reach out to me through DM chat when I posted the same concern over social media.. but again told me to wait for another 24 hours telling me they "escalated" just to tell you whenever they tell you they are escalating means they are going to add 24 hours with every escalation but they will not fix your problem just give you another 24 hours. they are flying pigeons to get across internal communication to resolve any issue. run for your life when the representative tell we are escalating Sir.

I feel this is a good investment for big ticket items I just had a tv that was not working and having the protection plan really helped the Geek Squad was great they came twice and were extremely helpful and the store squad was also great at the mall. They were fast helpful and very professional.

Best product to buy really loved it . Total value for money

Tv is clear, sound is good on low/or high. Graphics are awesome with PS5

I would definitely get this just in case if you need them.

Excellent service, good recommendations and quality in product..

Only purchase this once before and got a full refund on a broken keyboard case. Had a $1200 Samsung tv go down and didn’t want to have any issues for a new LG 75 inch. I will have piece of mind for 5 years. They even cover pixel loss.

I haven't used this protection, yet... I did use the same protection purchased on a similar LG TV. It was great. I'm not fond of TV shopping, and this fixed the TV in 1 home visit... the 1st time. TV works as usual now, and I don't have to spend $$s on a new one. It was worth the money.

The geek squad is always important to me because I am technically challenged. I have it on almost everything i purchase from Best Buy.

If it wasn’t for GS coverage I wouldn’t even be making this review thanks for fixing my issue

While we haven't had to use the service, it's good to have the reassurance that our new TV is protected. The cost is worth the piece of mind

Do not Live without it. Do not Live without it. Do not Live without it. It is wonderful when you need it. Never get the Geek Squad warranty on a cell phone if you have trouble they only do factory reset. Unless you break it. Everything else Geek Squad is the only way to go.

We hope to not have to use this service but is nice to have it available. We feel like it will be good protection on the procduct and good comfort to know we have it.

this has saved me so many times from repair fees If they can't repair it, they will give u a new one comparable. The first geek squad agent, broke it even more lol. The second one was like..uh she messed it up we have to replace the entire tv...i was cool with that...so always get this protection plan!!

The delivery team is always professional and clean cut people. Enjoy doing business with them.

Great to have in case of any incident or emergency that occurs

Haven't used the service yet but have in the past and it was good.

As a former employee and someone who still shops at best buy a lot getting the protection plan is a no brainer for TVs and anything that has the "accidental handling" plan.

I hope I never have to use it with our new OLED TV, but it saved my bacon when our 2 yr old LED set developed an issue with the panel. Since Visio panels are not replaceable, it provided a credit equal to my purchase price. This allowed me to upgrade to the better quality picture of OLED.

The agent was knowledgeable and very polite. Wasted no time figuring out my issues. I suggest purchasing the 5 year warranty on all larger TVs. It worked well for me.