Customer Ratings & Reviews

Always best to have geek squad for every purchase you buy

It's good to have the protection plan in case something goes wrong with the tv. I like that geek squad will make house calls for any needed service unlike at other retailers where you would have to mail a large tv for service!

must have this a five year extended warranty gives you peace for 5 years.

Had the TV for two years so far no problem five year warranty can’t beat it

Haven't needed it yet ? Insurance just incase Hopefully dont need it

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Geek squad is the thing to buy if you are buying electronic products from Best Buy. It gives you piece of mind. Less hassle and great customer satisfaction. I never had any problem whatsoever but would love to see quick phone connection when I dial customer support.

Always got to get the protection plan. You never know when you’ll need it

BELIEVE ME, this is the best purchase you can buy when buying these new large-screen OLED TVs. New technology can cause various problems and having this warranty coverage has saved me now twice on previous 77" TVs. Well worth the money over time.

Geek Squad protection for my TV is great. Used it for the first time and the agents that came to my house were professional and explained each step of the process. Unfortunately, they could not fix my TV so I ended up with a new one just as described.

Heavier than larger tvs,I purchased the 48 and was blown away by how much it weighed?But the picture and performance and quality make up for that easily.

little problem with color and picture it was replace it in 2day.Technician came the next day.

The tv is amazing, I bought it since the introductory oleds of 2021 the A1 doe not have an HDMI 2.1 Picture is awesome and plugged into ps5 or Xbox series x it looks great! this is my second OLED and counting,! highly recommend

Reasonable pricing and an extensive warranty plan.

So glad to be able to have this protection because with having 3 boys in the house, you never know what could happen.

good product. have been using geek squad for many years and plan on using in the future. helps in keeping my equipment running smoothly and the way it is supposed to run

I decided to hold off purchasing larger, more expensive TV and wait for latest technology (4K, Curved TV, OLED) to evolve and prices drop. Based on that criteria Brandon from Best Buy pointed me to Samsung's top of line 1080p as less costly alternative, and am very happy with it. Only reason I didn't give a 5 rating, is the relatively poor speakers & sound (I later purchased a sound bar). Otherwise great picture, no motion refresh issues, along with excellent Best Buy sales and support.

Mounting was already in place. This is a replacement television and a birthday present for my grandson.

Although many people don't like paying extra for protection plans, it gives me peace of mind. I have had some unexpected mishaps with my devices and knowing that I can make an appointment and get my device fixed without an additional cost is worth it to me.

I’ve found it necessary to use one - service was excellent and Best Buy honored all requirements with no issues. Great service!