Customer Ratings & Reviews

I purchased the service contract just in case something goes wrong. I had a LG TV for two years prior to this one and had to replace the previous one since it constantly had to be re-set, black screen, etc. The service contract was worth it and the TV was replaced.

I recently purchased several items from Best Buy and I couldn’t be happier. Everything is working perfectly and the performance exceeded my expectations. Plus, the price was unbeatable. Highly recommended if you're looking for quality products without breaking the bank.

Hisense 65QD7N is a very nice tv with bright colors. I liked the fact that it had 4 hdmi connections with speeds up to 2.1. It is not too heavy so it is easy to mount it on the wall by yourself. I also bought Geek Squad protection plan to have peace of mind for 5 years. Unfortunatelly the one corner of the tv had a white cloud, which was very disturbing while watching dark scenes, so I contacted Hisense customer service and they decided after sending the repair technician that my TV is a lemon, so they sent me a check for full refund. I did not have to use Geek Squad plan as My tv was still on manufactures warranty period. Bestbuy returned the money for unused protection plan. Great service from Hisense and Bestbuy. Overall good experience as ended up with buying Samsung S90d Oled which is perfect.

I love this program especially if you’re able to change different products. Probably the best service there is for consumers.

The geek squad is very knowledgeable would recommend buying a warranty

I use to work at a dealership and if it’s one thing I learned you can’t go wrong in buying an extended service plan for any product. I have always purchased extended plans on everything I’ve ever bought.

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

I got the 5-Year Standard Geek Squad Protection because the protection that comes with being a member doesn't cover parts and it's an expensive top-of-the-line TV. I've purchased this before with my older TV and needed to be fixed before the 5 years were up. They sent someone to make sure it was broken, and within an hour, got a credit for a new TV. Best deal ever if you're buying an expensive TV. Futureproof!

Geek Squad service for my HDTV has been excellent in the past has a 70 Inch that went bad and could not be repaired cause the part was not available, So had to get another 70 inch Replacement from Bestbuy and it went well plus the extended warranty was great help.

Great TV at a great price. Picture excellent and sound quality good. Easy to setup. Took out the 5 year maintenance agreement which I have had on previous TVs from Best Buy and it has worked great replacing TV if unable to fix. Well worth the money.

but of all the squads, its better to have a Geek and a cheerleader.

This is one of the first time that I've ever bought an extended warranty hope I never have to use it.

I have received top-quality service from the Geek Squad for my two computers this past year. The Geeks are competent, readily available, and very patient and kind! They work with all ages and levels of competence. I am 91 years old, and my Best Buy Premium Yearly Membership (approx. $179.99) is one of the best investments I made!

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

Thanks for always taking such good care geek squad!

I was able to use the warranty to get my new TV and I’m totally satisfied. The process was easy breezy beautiful.

I do this every time I buy a tv, well worth it. My old tv was around 10 years old and I bought a warranty on that one too

Investing in the 5-Year Standard Geek Squad Protection plan was one of the best decisions I made when purchasing my electronics. This comprehensive protection plan provides peace of mind like no other, offering coverage for a wide range of issues that could arise over the years. What sets Geek Squad Protection apart is its unparalleled customer service. From the moment I signed up, I felt like I had a team of experts ready to assist me whenever I needed help. Whether it's troubleshooting technical issues, scheduling repairs, or even providing advice on optimizing my devices, the Geek Squad team has always been friendly, knowledgeable, and efficient. The coverage itself is extensive and flexible, catering to a variety of needs and budgets. Not only does it protect against manufacturer defects and malfunctions, but it also covers accidental damage from drops, spills, and other mishaps. Plus, with the option for in-home service, I never have to worry about transporting my devices to a repair center. One aspect I truly appreciate about Geek Squad Protection is its transparency and reliability. There are no hidden fees or surprise charges, and claims are handled swiftly and fairly. Whether I need a simple repair or a full replacement, Geek Squad has consistently delivered on their promise to keep my electronics running smoothly. Overall, I can't recommend the 5-Year Standard Geek Squad Protection plan enough. It's a worthwhile investment that provides invaluable protection and support for your valuable electronics. With Geek Squad by your side, you can rest assured that your devices are in good hands for years to come.

I was able to purchase my protection the very next day. I don’t know why I didn’t buy it at the same time. However, finding out I could buy it the next day really made me happy so in case you forget, you’re not it’s not too late. It was super easy. They even did it over the phone. Spoke to a human being process was very easy.

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.