Customer Ratings & Reviews

All the best I like Best Buy products all the best

When I bought my 50 inch Toshiba approximately 5-6 years ago I purchased the Geek Squad extended warranty. I don't normally purchase these warranty because most times it is just as cheap to buy a new replacement. I forgot about purchasing the warranty. At about 4 years I started noticing wide darker bands of color running from side to side along the top, bottom, and through the middle of the TV. I went to my Best Buy account on line to see how old the TV was and then found out I had the extended warranty. Originally Geek Squad was going to replace the entire panel but, the TV was no longer being produced. I was given a code and told to bring the TV to my local Best Buy and everything would be taken care of. Best Buy refunded me the entire purchase price of the TV including the sales tax. With that I was able to purchase a larger TV and yes I did purchase a Geek Squad extended warranty for the new TV. Unlike most places fortunately I didn't need the original purchase receipt. One of the smartest decisions I have made as far as extended warranties goes.

Amazing warranty replacement plan. However if you could speak to someone who spoke English that would be great. These people overseas kept screwing up things until I got to speak to someone state side that took care and fixed everything

The Geek Squad technicians are exemplary. Their knowledge is awesome and are always willing to assist.

I highly recommend purchasing the Geek Squad warranty for all electronic devices. If they can't fix it, they will replace it. It's a win for the price. Buy the warranty when you shop at Best Buy!

[Employee of bestbuy] Always get Geek Squad. It is the best. So so good!

I bought this for my daughter and her fiancé to cover her new TV. I’m going to count on this to identify the problem with this new TV which created three spots across the screen.

Its a protection plan for your TV. Recently had to put it to use when mine randomly died. Told them what happened, they printed a receipt and I went and grabbed a new one completely painless!

A secure feeling to know the Geek Squad is available should I need advice or help.

This was an easy add on for me. I do not have to worry about the lifespan of the TV and will be supported if anything were to occur. I am not tech savvy so appreciate the protection.

It’s good to have the right product for the right price

As always best buy prices on their TV with a great service plan is the best I've seen out of all the other electronic stores. Product plan with geek squad is like true family

We have always used geek squad with every purchase and they have always been so helpful an quick to get things fixed or replaced

Amazing product, very lightweight and easy to use. It fit perfectly on my wall and I had no trouble installing it myself. Thank you! Best Buy for offering such good products at such affordable prices

We are two seniors, 80 and 83 years old. We have seen so many changes in technology in our lives that it’s very hard to keep up. The geek squad understands our limitations and has resolved our problems effectively.

You can feel at ease with any Best Buy purchase when you back it up with an Geek Squad warranty.

Worked on my tv that could not be repaired. Purchase price credited to new tv service. Repurchased on new TV.

Peace of mind was worth a few dollars. Knowing in covered is worth it.

The crystal UHD 4K TV is a great TV. The picture is bright vibrant excellent clarity. The smart TV functions are well displayed and easy to navigate. The HDMI cords connectors on the back of the TV are easy accessible. I was able to hook my soundbar up with no complications at all. His settings menu is easy to navigate. I would recommend The geek squad services and warranty when you buy your TV. Geek squad is helpful friendly. They help me navigate through problems with past items I purchased with ease greatly recommended

Can’t beat it. Something not working the way it did when you got it? Take it back and get another one. No mailing anything off. Which is why I get all my electronics from Best Buy and not anywhere else