Customer Ratings & Reviews

Picked the geek squad protection with my new 70 inch TV. Can’t go wrong with this warranty. Hopefully I don’t ever need to use it but the cost is definitely worth the cost. I bought the new Tv due to an accident with my old tv that would have been covered if I had this service in the 1st place…

This TV has the greatest picture and really sounds great - even when you turn the volume up high. It was very easy to mount on the wall.

I've used Geek Squad twice. The first time they repaired my television on site (my home), the technicians both times brought their own folding tables and cloths to my residence, the second time the parts were no longer available so the technician had Best Buy credit me for a replacement Television. I highly recommend this service. I just bought a 50" bedroom TV (Dec 12, 2023), and guess what I added on as a Just In Case...Geek Squad coverage! My thanks and respect to all of the unsung technicians that Best Buy utilizes to make their warranty incredible.

I like the protection best buy offers, always does a good job IF something goes wrong

Always love geek squad help tips and support overall

Great customer service and easy to create a claim.

Good to know help is there when needed. Havent had to use it yet tho.

Great service there when you need them. In every store.

Good for the price and peace of mind for the protection of my items

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

Geek squad is great! Would absolutely purchase again.

Always great service and very knowledgeable when answering any questions I had

Got it to bring my 75yr old aunt into the 21 century.

They arrived on time. Did what they were supposed to do and gave an overview of the TV.

The process was worth it to protect my smart TV and the agents from the store helped me through it

Worth every penny, it always comes in clutch when needed

I always take it an extended warranty because I have found out that it pays off in the end and besides, I want to make sure I'm protected. Best Buy's warranty is a very good warranty, that's why I have no problem in paying for it, even if I don't use it, I do have a piece of mind during those 5 years since the manufacturer warranties are usually only 1 year. Just being able to take it to Best Buy, rather then sending it off, makes it even better.

Very knowledgeable helpful people who are apart of this services.

Reviewing a product protection plan. I hope I don’t have to use it

This protection is very important to me because if a tv is damaged Best buy can replace it, for me it's a good idea